Unlock the potential of a dynamic career in technology from anywhere in the USA! We are on the lookout for a passionate Advisor of Service Delivery to join our team and drive meaningful advancements in healthcare technology. This is your chance to merge your passion with a purpose, collaborating with a community of innovators committed to making a significant impact on healthcare's biggest challenges.
About This Role
You will play a crucial role in managing end-to-end service delivery for medium to large accounts, ensuring that our operations not only meet but exceed client expectations. This role involves strategic planning, demand forecasting, issue resolution, and client relationship management to deliver outstanding service.
Key Responsibilities
Develop and execute operational plans specific to client accounts.
Forecast demand and prepare accordingly to ensure seamless service delivery.
Address and resolve any issues related to project planning, resourcing, and client concerns efficiently.
Create and implement innovative strategies to meet evolving client needs.
Maintain and enhance client relationships, ensuring satisfaction and compliance with contractual agreements.
Develop long-term strategies for application services that align with client goals.
Monitor client satisfaction and implement strategies to improve our service continuously.
Ensure budget compliance by managing expenditures and identifying financial discrepancies.
Facilitate communication between clients and internal teams to ensure alignment on application enhancements and integrations.
Lead, mentor, and support project team members, fostering a collaborative team environment.
Who We Are Looking For
Bachelor's degree or an equivalent combination of education and experience.
At least nine years of experience in support services, project, or program management.
Robust background in the technology sector, ideally with exposure to healthcare applications.
Experience in healthcare claims processing is preferred.
Proven project management, analytical, and problem-solving abilities.
Excellent interpersonal, leadership, and communication skills.
Ability to operate both independently and as a team player.
Flexibility for occasional travel (0-10%).
What You Can Expect
Full remote flexibility, empowering you to work from anywhere in the USA.
A competitive salary range between $85,600 to $107,000 annually, tailored to your experience and location.
Comprehensive benefits package including health benefits, a 401(k) plan with employer match, and generous vacation policies.
Opportunities for professional growth through our various leadership and technical development programs.
A commitment to an inclusive and diverse work environment where everyone is valued and has an opportunity to contribute to our success.
Application Deadline: May 31, 2024
We are dedicated to transforming the healthcare landscape and are eager to include more passionate individuals on our journey. If you're looking to make a tangible impact in a flexible, inclusive, and innovative workplace, we would love to hear from you. Learn more about us and explore all our current career opportunities on our Careers site.
We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Employment Type: Full-Time
Salary: $ 86,000.00 107,000.00 Per Year
