The Customer Solutions Program Manager will be the primary point of contact within a Chromalloy operating unit for strategic customer(s) and may lead multiple projects in support of this role. The Customer Solutions Program Manager is responsible for following the Chromalloy Customer Solutions policies and procedures and all aspects of the relationship are implemented and performing per contractual requirements.
Primary Accountabilities: Own the customer relationship and satisfaction – constant drive to ensure all aspects of the customer relationship is managed. Manage multiple projects and implementation teams and successful and on time completion. Drive to ensure the utilization of customer service best practices and utilizing consistent communication including all reporting documents, performance reports and quarterly business reviews. Ensure that any issue is resolved quickly or gets escalated to the appropriate level. Identify process and procedure improvements necessary to increase efficiencies and the customer experience. Demonstrate the ability to enhance year over year revenue growth and customer retention. Experience professional who understands Chromalloy value proposition and position in the market. Communicate the "voice of the customer" internally and externally through participation in day-to-day issues. Drive the escape / crisis management process with timely communication when delivery or quality issues impact customers. Ensure compliance to our customer contractual obligations. Work safely following all health, safety and environmental rules and policies. Demonstrate high ethical standards and integrity as set forth in our Code of Business Conduct and our Principles of Business Conduct, Policies and Procedures. Qualifications Bachelor's degree or three years of related experience; or equivalent combination of education and experience Experience in highly regulated industry or aerospace with experience in Sales, Business Development, Operations, Quality or Customer Support. Six sigma, lean manufacturing or CPEx experience preferred Demonstrated understanding of customer requirements and focus to achieve these objectives Strong decision-making skills and ability to use sound judgment and challenge assumptions when appropriate Advanced MS Office Suite skills specifically using MS Excel and PowerPoint
