CTG is seeking to fill an Affinity Account Manager opening for our client in Morrisville, NC. Location: Morrisville, NC (hybrid remote)
Duration: 12+ months contract, with ability to go long term
Overview: As an account manager, you will be responsible for managing an established book of accounts from our member purchase programs (MPP), Employee Purchase Program (EPP) and our corporate employee purchase programs (CEPP). You will be responsible for working closely with the accounts to develop a marketing plan driving both visits and revenue through the affinity program. The success of this role will be measured on driving revenue, profit, and customer satisfaction. The ideal candidate will be engaged with several extended teams to drive the best customer experience and must be able to work proactively in a fast-paced, collaborative team environment to meet aggressive targets.
Duties: Maintain strong partner relationships and ensure customer loyalty through excellent customer service and regular account reviews Develop quarterly marketing & media plans to maximize program success Provide promotional information, sweepstakes updates, program offerings material, etc. Measure and track account level financial performance on accounts Leverage data to assess efficiency of marketing efforts to drive program improvements Provide support to relationship sellers seeking a CEPP store Partner with the relationship team to drive awareness of the CEPP program Manage training and SPIFFs for the relationship sellers, encouraging CEPP growth Skills: 1-3 years of digital marketing or program management in the ecommerce industry Familiarity with online content marketing and social media development strategies Experience negotiating partner contracts & onboarding new accounts is a plus Ability to communicate strategy clearly and professionally to partners to support marketing initiatives Strong self-initiative with the ability to identify areas of improvement with little direction Excellent verbal and written communication skills are required Must possess a positive attitude and ability to work in a collaborative and energetic team environment Fine attention to detail with the ability to produce accurate end-results Ability to analyze metrics and make decisions based on results Strong skills in PowerPoint & Excel Basic Qualifications: 1-3 years' experience in partnership management, direct marketing, or sales management 1-3 years' experience using complex data to problem solve, understand complex information, and apply logic Excellent project management skills Ability to proactively identify opportunities, take initiative and multi-task in a fast-paced environment Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply: To be considered, please apply directly to this requisition using the link provided . For additional information, please contact Jamie Robinson at . Kindly forward this to any other interested parties. Thank you!
CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit
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