Safepoint MGA is a Property & Casualty insurance carrier seeking experienced supervisors eager to coach and develop a team of customer service representatives. If you're passionate about leadership and assisting agents, we want to hear from you!
This position is based in our office in Tampa, FL 33618.
Job Summary
Supervising Agency Operations Associates in a business unit and call center environment. Develop and lead a team of representatives to ensure the highest level of customer service is provided to our agents and that the customer service integrity established by the company is adhered to and enforced.
Duties and ResponsibilitiesProvide daily supervision to the Marketing department and Agency Operations Associates, providing guidance and trainingDevelop existing and new initiatives to enhance processes for communications with Agents and AgenciesCoach Associates to develop effective relationships with Agents and Agency ForceTrain Agency Operations Associates on how to maintain Agent data within CRM (ACT) and policy administration systems (Duck Creek and Unisoft)Directly involved in the recruitment of Associates for the Marketing departmentResponsible for establishing productivity and quality metrics and the departmental adherence to these established metrics.Perform administrative duties related to team supervision, including performance evaluations, disciplinary action, scheduling, training, and maintaining team moraleCompile reports for Agents, Agency Relations Managers, Management, and others as requestedServe as point of contact for tasks relating to the licensing of Agents, appointments, termination of agents, agent misconduct, enforcement actions, etc.Other tasks and projects as may be assigned Essential FunctionsAbility to communicate clearly verbally and in writingAbility to handle inbound and outbound phone calls dailyAbility to use computer and computer systems to research, enter, and update dataAbility to learn new systems and informationAbility to supervise and provide guidance to direct reportsAbility to provide excellent customer service to Agents and internal and external stakeholdersAbility to think critically, assess risk, and make informed decisionsAbility to commit to attendance schedule on-site QualificationsProperty & Casualty experience strongly preferred4-5 years of experience as a Supervisor in a call center environment requiredResident Property & Casualty Licensure strongly preferredExcellent communication and organizational skills Advanced computer skills and strong systems knowledgeCollege degree preferred Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to grasp, handle or feel; and reach with hands and arms
Working Conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines. Compensation & Benefits
We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide: Market Competitive WagesProf. Development and Educational Assistance ProgramsSafe Harbor 401K Plan with Immediate Vesting and an Automatic Company ContributionPaid Time-Off (Discretionary, PTO, Parental Leave, and others)Company Paid HolidaysHealth InsuranceDental InsuranceVison InsuranceShort and Long Term Disability InsuranceFlexible Spending Accounts with Company ContributionHealth Savings Accounts with Company ContributionEmployee Life and AD&D InsuranceDependent Life and AD&D InsuranceCompany paid AAA MembershipCompany paid Identity Theft ProtectionOther Ancillary Insurance Benefit ProgramsAnd more…Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.
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