As an Agent Experience Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward.
You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests, and more.
As an AEM you are passionate about your customers and delivering a world class experience.
Please note: this role is 100% in-office in our Menlo Park office (1377 El Camino Real). At Compass You Will: Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetingsPromote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessionsProvide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requestsPartner with the Onboarding team on strategy and logistics for welcoming new customers to CompassSupport ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activityWork collaboratively with other team members and departments to champion questions and feedback on behalf of the agentServe as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalationsWhat We're Looking For: 2-3 years of experience in customer service, training, office management, hospitality, or operationsPrevious experience in real estate a plusPrevious experience with live or remote training a plusPrevious experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plusPassion for supporting and serving agents trying to grow their businessesThe ability to establish credibility with key agent decision-makers and influencersGreat listening skills, connects well with others, and is empathetic of the customer's pain pointsA passion for creating community within a space; you encourage in-office interaction, bonding and engagementStrong problem-solving and analytical skills, allowing you to adapt and formulate solutions quicklySkilled communicator with great interpersonal skills, ability to build and manage relationshipsMeticulous attention to detail, highly organizedStrong creative writing skills and eye for designAbility to work in the office during standard operating hoursAbility to lift up to 25 lbsCompensation: The base pay range for this position is $25.00 - $33.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience.
Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits.
Base pay is based on market location.
Minimum wage for the position will always be met.
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