Ai Ops Service Now Itom Consultant - Remote / Telecommute

Job Description:

Pay Range: $46hr - $51hr

Responsibilities:


Collaborate with other Level 3 Analysts, IT teams, and stakeholders to gather and understand operational requirements for AIOps implementations.
ssist in designing, configuring, and customizing AIOps solutions within the ServiceNow ITOM Health framework.
Implement incident, event, and performance management processes using AIOps principles and best practices.
Collaborate with Level 3 Analysts to integrate data sources, set up event correlation rules, and create predictive alerts.
Perform testing and validation of AIOps configurations to ensure accurate and timely detection of anomalies.
Participate in troubleshooting and resolving technical issues related to AIOps implementations.
Provide technical documentation and training materials for support teams.
Contribute to continuous improvement by identifying opportunities for process optimization and automation.
Qualifications: Proficiency in configuring and customizing the ServiceNow Platform.
Proficiency in configuring and customizing the ServiceNow ITOM Pro Health Event Management module.
Proficiency in JavaScript.
Secondary Skills: Certifications in ServiceNow, ITIL.