Full job description Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Torrance, California branch is looking for a new Air Logistics Operational Care Specialist to join our Air Logistics team. Your Role The Operational Care Specialist is responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners and or via the Kuehne+Nagel gateways. Specifically, the Operational Care Specialist will be part of a team (Operational Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.). Your Responsibilities Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo. Manage operational tasks through Business Process Automation tools (BPA) and all related features. To review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information. To immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers. To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered. To initiate and resolve any rate or performance discrepancies. Report to the Air Logistics Operational Care manager Shifts: Monday - Friday 9:30 am - 6:30 pm (may possibly shift to Tuesday - Saturday in 4 - 6 months) Your Skills and Experiences Associate's degree in supply chain management or equivalent work experience 1+ years of experience in Air Logistics 2+ years of experience in Customer Service Good Reasons to Join At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $25 and $27.88 an hour. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-hybrid About Kuehne+Nagel With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
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