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Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services.
Around 30,000 employees work to ensure we transport our customers of shipments by air or sea.
DGF's logistics solutions span the entire supply chain, from the factory to the shop floor.
This also includes special transport-related services.
We have an exciting opportunity for an AIR FREIGHT SPECIALIST responsible for the movement of our customer's air export shipments.
Key Responsibilities:
Customer management.
Communicate with customer and attend logistic needs related to Air Freight Cargo Forwarding Services.
Including but not limited, to document revision, logistic coordination, visibility and reporting.
Communicates regularly with customer in regards to customer's shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates
Collaborate with different departments and establish monitoring processes, where applicable, to ensure timely deliveries and quality compliance.
Support on efficient billing processes.
Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy.
Work with destination Station to manage/recover from service deviations.
Completes coordination between all applicable parties for all air export shipments for our customers; ensures timely bookings with airline on customer behalf
Effective time management with problem solving and decision making skills
Multiple task skilled requited
Additional Qualifications/Responsibilities
Skills / Requirements:
Excellent written and verbal communications skills in English and Mandarin-ability to interface with all levels of the organization specific strength in influencing division makers.
Exceptional customer service skills
Demonstrated ability to indecently solve ambiguous problems.
Detail oriented and strong follow-up skills
Great organizational skills and attention to detail.
Ability to work in a fast-paced environment where continuous innovation
3+ years of experience in advanced Excel and 2+ year of experience with reporting tools
Minimum 1 years in an Air freight related position experience
Logis Air / Cargo Wise systems knowledge is a plus
Benefits: (All non-union employees)
Total Compensation Package: We offer a competitive base salary.
401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement.
Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group's success as shareholders.
Medical: We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs.
Vision: Optional coverage for eye exams, frames, and contact lenses.
Dental: Optional coverage for preventative, major, and basic dental services.
Holiday / Paid Time Off: The company provides paid time off for 7 major holidays each calendar year (New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day), plus 8 floating holidays, and accrued vacation days.