Aloft Front Desk Agent

Purpose: Serves guests by completing registration and controlling room assignments.
Welcomes and registers guests, establishes credit, directs guests to room,

relays messages, answers questions about services, maintains and updates records, obtains payments, makes reservations, secures valuables.

Responsibilities

Willingness to accept the most effective role

Welcomes guest by greeting, answering questions, and responding to requests

Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, and issuing guest room keys

Establishes credit by verifying credit cards or obtaining cash

Directs guest to room by showing location on map

Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc

Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel

Maintains records by entering room and guest account data

Collects revenue by entering services and charges, computing bill, and obtaining payment

Makes hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements

Secures guests valuables by processing lost and found

Contributes to team effort by accomplishing related results as needed

Requirements

Uses customer-oriented telephone etiquette to receive information

Greets callers, establishes rapport and projects professional tone at all times

High school diploma or equivalent experience

Lift up to ten (10) pounds, unassisted

Sit and/or stand for long periods