Amazon - Reception Assistant Manager (Senior Supervisor)

The Assistant Manager (Senior Supervisor) is a leadership role with expended responsibilities identified as having both an operational and people focus. The ideal candidate will manage team members and operations designated by the Manager of Reception.         In this role, you will have a strong focus on coaching and developing staff, collaborating with peer Senior Supervisors to ensure consistency across the Reception Team. Your role will oversee Leads and guide them in areas of hiring, coaching, development and managing the performance of all Receptionists. Your goal is to ensure we provide a customer-centric experience through each interaction and consistently communicate and support the implementation of Reception Best Practices.         Amazon is a fast-paced demanding corporate environment and we are committed to providing professional 5-star customer service with every interaction. Flexibility in working various hours and sometimes weekends is required in order to be available for the team you will manage.        Location: Seattle & Eastside         Schedule: Monday through Friday, 7:20AM – 6:05PM (hours vary)        Wage: Starting Salary: $35.60 per hour - $83,678 per year | Full Salary Range: $35.60 per hour - $93,308 per year      What we can offer:  Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance 17 Accrued Paid Time Off Days AnnuallyAdditional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion LeaveRetirement 401(K) with a company matchCompany-Provided Orca Pass – Unlimited useEmployment Assistance Program (EAP) via Spring HealthMental Wellness Program including six free therapy sessions per yearOpportunity for career development with our NWC Mentorship Match programPhysical Wellness Reimbursement Program - $25/monthStudent Loan Contribution Program - $50/monthPet Insurance Discount ProgramCheck out the entire list of benefits Northwest Center has to offer here:?http://www.nwcbenefits.com/ Key responsibilities Manage daily resourcing (call-outs, etc.) Establish escalation boundaries and protocol for Lead Receptionists regarding desk operations. Ensure appropriate staffing levels Communicate and support consistent implementation of reception practices Ensure program service level agreements and operation standards are met or exceeded, inclusive of staffing levels, email response times, and overall customer satisfaction Plan and develop employee work schedules, coordinating break coverage ensuring the best use of resources Become the subject matter expert of all building operations including, but not limited to, security access levels, facility procedures, vendor points of contact, and any escalation processes Work with outside vendors on procurement on materials holding vendors accountable for deliverables, and associated spend Work with SEABEL training team on overall best training practices for new hire and ongoing training Manage performance by establishing clear expectations, evaluating performance against goals, and correcting performance as needed Hire talent to ensure the right people are in the right role Collaborate with Lead Receptionists to hire, coach and develop, and manage the performance of all Receptionists Foster a spirit of teamwork and unity among team members that allows for disagreement over ideas, conflict and expeditious conflict resolution Act as liaison between Northwest Center, Amazon and other Vendors ensure continuity across campus locations Requirements Robust customer service or administrative support experience Proven experience as a supervisor or similar management role Advanced computer skills in MS Office Exercises good judgment in areas of responsibility. Identifies or assists in identifying alternative solutions to problems or situations Regularly seeks new and improved methodologies for enhancing the effectiveness of organization Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change Ability to practice a high level of confidentiality Interpersonal skills to effectively motivate others Detailed oriented & thorough, with ability to see the "big picture" Passion to foster an inclusive and diverse culture through initiatives, training & education, communications, and implementing optimizations based on high-level goals Associates degree   Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds May need to carry supplies to other buildings It is a combination of desk and actively visiting several Amazon buildings so the ability to walk consistently within a 1.5 radius is required Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment's notice and occasional evening and weekend shifts This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit  About Northwest Center When People of all Abilities Learn and Work Together, Everyone Benefits. The purpose of Northwest Center is to change society so that people of all abilities engage with each other fully in classrooms, workplaces, and the community. Legally structured as a 501(c)3 nonprofit corporation, Northwest Center is more broadly a "for-purpose" organization that uses and blends the best techniques of human services, business, and philanthropy in innovative ways.  As a social enterprise organization, Northwest Center proves to the world every day that employing people of all abilities can be a powerful competitive advantage. Northwest Center's businesses generate over $5 million annually that Northwest Center reinvests into human services while covering 100% of the overhead expense of the organization and building cash reserves for future sustainability. Northwest Center's mission is to promote the growth, development, and independence of people with disabilities through programs of therapy, education, and work opportunity  Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at ******** .    At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together. We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans' status.  IND123