Ambulatory informaticists serve as an integral member of the electronic health record (Epic) support team. Key responsibilities include direct involvement with the development, implementation, training, and support of the electronic health record. The informaticist identifies and seeks approval for enhancement requests and assists in the prioritization and implementation process associated to this change. The role serves as a liaison between IT and end users and may assist with other applications as assigned. Client/End User Education
· Develop a complete understanding of the EHR application(s) and teach the application(s) to others
within the organization, following the standardized and best practice curriculum.
· Provide educational updates on relevant applications to physicians, providers and staff through
classroom sessions, 1:1 instruction, or using remote technology. May assist with education for
other end users as needed.
· Identify, develop, and optimize EHR workflows to support process changes and enhance the
overall workflow of the clinic or department.
· Coordinate the development, maintenance, and implementation of training materials,
communications and procedures related to relevant applications.
· Coordinate training programs with the various functional departments to achieve and reinforce
organizational goals. This may include programs specific to quality, regulatory or other
requirements and incentives.
· Participates in pre-planning and on-site support activities associated with the onboarding of new
providers, clinical staff, and/or new departments.
· Communicates EHR-related information to customers including, but not limited to clinic rounding,
email, newsletters, videos, webinars, and other written materials to supporting the change
management process.
· Ensures customer downtime preparedness, including but not limited to, execution of the business
continuity plan for the electronic health record and assures business continuity device audits.to
meet system standards.
· Attends Epic educational offerings and shares learnings with others to improve knowledge and
educate the organizations we serve.
Assessment/Planning · Assess EHR competency levels of clinical staff, physicians, and providers, and recommend action
to strengthen performance and increase efficiency.
· Partner with IT, clinic management and operational leadership to monitor effectiveness of training efforts. Monitoring may include routine review of reports and utilization data used in the development of action plans. · Lead and participate in projects, committees, and workgroups to address specific issues, assist in process improvement activities, or implementation of new functionality. · Coordinate data and reporting needs with customers and reporting team. Analyze data or submit report requests as needed.
Customer Service/Technical Support · Researches potential solutions, identifies opportunities, tracks, and seeks approval for
enhancement request, and assists in the prioritization and implementation of system changes.
· Provide coordination of chart correction issues within the electronic health record.
· Ensures effective customer communications and downtime recovery procedures as part of incident
management activities.
· Takes ownership of escalated customer issues and works with multiple parties and/or vendor to
help resolve issue.
· Advocates for and acts as an agent of progressive change within the organization and proactively
identifies opportunities for improvement.
Education: · Bachelor's degree in a healthcare related field or equivalent experience (minimum three years) in a medical clinic setting or a relevant health care IT role. · Epic credentialed trainer status for clinical and/or provider curriculum or achieve within a designated timeframe as defined by manager.
Experience: · Minimum three years in a medical clinic setting or a relevant health care IT role. · Epic software use in a medical clinic setting
Knowledge/Skills/Abilities: · Writes, reads, comprehends and speaks fluent English. · Basic computer knowledge using e-mail, SharePoint, and web browsers, and Microsoft office applications including Word, Excel, and PowerPoint. · Experience with electronic health record functionality.
Other: · Use of usual and customary equipment used to perform essential functions of the position. · Ability to travel within and outside of the state, using a rented, personal or company vehicle.
