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Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for a Commercial Program Manager to help us do extraordinary things.
As part of the Retail Commercial Programs team, the AMR Commercial Program Manager will play a leading role in defining and evolving the strategic vision across our Affordability Programs. The Retail Commercial Programs team designs and delivers market leading affordability programs that exceed customers' expectations, drive ongoing customer purchases, and accelerate Retail's growth.
The ideal candidate is customer-centric and able to set a clear business strategy. They are adept at simplifying the complex, collaborating across a highly matrixed organization, and are highly strategic in their thinking. They will possess strong problem-solving skills to identify issues, form hypotheses, and synthesize into recommendations. They are great storytellers, comfortable addressing senior executives, and can also influence while collaborating with key partners and cross functional teams.
DescriptionIn this role you will…
Develop business strategies to support affordability programs and offers with Wireless Carrier and Bank/Fintech partners across key markets in the Americas (AMR) regionManage key external partner relationships, developing mutually successful go to market plans and executionUse customer insights to identify short term and long term commercial opportunities and program improvementsCultivate strategic business priorities, size opportunities, and develop multiyear plan to drive growth and revenue targets; create compelling proposals to influence Apple LeadershipDirect cross-functional teams across Stores and Online to prioritize, deliver, and implement business initiatives to hard deadlinesDrive program performance through analysis and partnership with Apple Store Online and Apple Retail Stores business teamsProvide substantial and significant contributions to Apple RetailFacilitate a respectful environment that incorporates Apple's values of inclusion and diversity in daily activities, respects each other's differences, and promotes a curiosity to learnMinimum Qualifications7+ years of experience and expert knowledge of the Retail industry, Commerce, Wireless Carriers, and/or Financial Services.BA or equivalent industry experiencePreferred Qualifications10+ years of experience and expert knowledge of the Retail industry, Commerce, Wireless Carriers, and/or Financial Services.Leader who has the ability to use their own judgement and strives to gain consensus in solutions, with excellent communications skills across all levels of the company.Solid ability to positively influence people across all functional areas of an organization.Validated ability to prioritize, plan, and implement strategies, programs and projects successfully.Capability to craft compelling, insightful presentations with great storytelling to effectively influence Leadership.Proven track record in strategy or customer experience function, developing and leading their business through impactful plans that address clear long-term objectives.Self-starter with proven analytical skills and data-driven decision making.Thrives in a fast-paced, ambiguous environment operating at both strategic and tactical levels.MBA preferredAdditional RequirementsAt Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $143,900 and $269,100, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition.Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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