Analyst 3, Business Partners Process Effectiveness Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.
Job Summary Responsible for a variety of programs involving business reengineering efforts that support our operations and customer experience. Works with a cross-functional team that encompasses representation from all divisions to understand current challenges. Works to define our current processes that support the Marketing, Provisioning, Customer Care and Technical Operations and to define the future state that will be enabled through technology.
Core Responsibilities Performance Analysis, Process management, Training, QA, Tools analysis, Business Partners and Vendor Management Analysis. Leads analysis and design of existing and new business processes that span multiple areas of the organization. Develops scalable processes to support and benefit the Company's architecture vision. Helps to define success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics. Completes assessments of business processes and documents problem statements, process flows, gap analyses and solution recommendations. Develops repeatable and scalable plans and processes to improve operational efficiency. Interacts closely with matrixed cross-functional teams to secure alignment. Diagnoses, corrects and documents issues, risks and problems using Quality Assurance (QA) practices. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Skills Business Processes, Cross-Functional Teamwork, Customer Care, Customer Experience (CX), Metrics Development, Service Delivery, Vendor Performance Management
Education Bachelor's Degree. While possessing the stated degree is preferred, Comcast may also consider applicants with a combination of coursework and experience, or extensive related professional experience.
Relative Work Experience 5-7 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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