You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We thrive to understand the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.
The Digital Documents Servicing (DDS) Team is a key function within Colleague Services that is responsible for the delivery, management and oversight of American Express' digital document solutions within the Colleague Experience Group (CEG).American Express backs our colleagues, so that in turn our colleagues can most effectively back our cardholders.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
This position will report to the Manager, Digital Documents Servicing and will be responsible for designing, implementing, and managing various aspects of our digital solutions and electronic file programs.This role will partner with external Vendors, Colleague Experience Group (CEG), and Business Leaders to ensure the delivery of our digital solutions is effective and aligned with American Express' standards and regulations. The ideal candidate must be positive and a self-starter with the ability to work in a fast-paced environment as both an individual contributor and as a valued team member.
Key Responsibilities:
Manage relationships with internal and external partners to ensure the delivery of compliant and cost-effective solutions
Design, creation & implementation of digital servicing intake process
DocuSign and Adobe eSignature solution support to include all aspects from consultancy to implementation
Provide digital document solutions guidance and support to Colleague Experience Group teams across the different business units
Process improvement, solution design and project coordination across multiple stakeholders and Business Units
Support internal development, system integration testing and user acceptance testing in collaboration with technology partners
Support compliance activities including third-party governance, risk assessments, and internal audits
Mass Change administration including file processing and colleague support
Minimum Qualifications
Technical experience with electronic signature applications (DocuSign, Adobe)
Proven track record to collaborate, impact and influence others at all levels in the organization and maintain effective relationships with external partners
Ability to adapt quickly to a continually evolving landscape, prioritize initiatives based on importance and requirements, and informally lead others
Shown analytical, evaluative, and problem-solving abilities with extensive experience working in a team oriented, collaborative environment
Preferred Qualifications
Bachelor's degree in business administration, or a related field preferred
Minimum of 3 years of experience in HR solutions, preferably within a multinational organization
Strong comprehension of American Express' HR systems and data integrations
Comprehension of Oracle HCM products
Product management experience supporting digital services
Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit ourColleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.