Analyst - Control Management

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The objective of the GSG Control Management Testing team is to identify, assess, mitigate, and report on Operational Risk within BU processes for [GSG] to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.
The Partner Oversight Management Team within GSG Control Management is looking for an Analyst focused on ensuring control management is embedded in the day-to-day operations of our organization and partners.The objective of this role is to ensure that Legal Collection Partners across U.S market are proactive in mitigating risks and exposure related to compliance and regulatory requirements. This position will be based in Sunrise, FL or Phoenix, AZ and reports directly to the Manager of Control Management Testing.
How will you make an impact in this role?
The Analyst, GSG Testing will:
Conduct "End to End" Collections Operations and Performance Management reviews to provide independent monitoring of compliance requirements of the collections industry
Execute regular onsite and remote audits of legal collection firms to review execution against work standards and regulations (travel required)
Implement and drive action plans with Legal Partners to address any operational or strategic deficiencies and drive improvement and solutions in a timely and effective manner
Stay current with changes in jurisdictional regulations and ensure compliance against these regulations
Foster close relationship with Performance Managers and work with them to ensure that all action plans are closely monitor and all action items are closed out in a timely manner
Assist in additional identification specific risks throughout business processes and systems (along with business process owners)
Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events 
Support thematic risk reporting (levels, trends, causes) 
Support risk management practices within the business

Minimum Qualifications
1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
Project management, communication, and interpersonal skills 
Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards 
Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Excellent verbal and written communication skills in terms of documenting and reporting findings and results of testing
·    Growth mindset - eagerness to learn and improve status quo

Preferred Qualifications
Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

3-5 years of audit experience, preferably in the financial services and collections industries
Experience in at least one of the following: 
Supporting identification of operational risks throughout business processes and systems
Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
Supporting independent control monitoring, including identification of control improvements
Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing
Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes 

·    Knowledge and practical experience in application of control theory and professional auditing practices
Proficient with Microsoft tools (Excel, Word, PowerPoint, and SharePoint)
Experience working with big data tools (Hive/SQL)0
Knowledge of consumer protection regulations including the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, Telephone Consumer Protection Act, and UDAAP Practices

ORMCM 
Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries 
Bonus incentives 
6% Company Match on retirement savings plan 
Free financial coaching and financial well-being support 
Comprehensive medical, dental, vision, life insurance, and disability benefits 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

For a full list of Team Amex benefits, visit ourColleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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