Analyst, Digital Product Operations

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

It begins with a Card Member using an American Express Card at one of our millions of Merchants around the world – the rest is up to us. The Network & Acquirer Solutions team (NAS) is the heart of the American Express Enterprise, powering billions of transactions through the global payments processing network that we develop and manage. NAS is unique within the Enterprise. We work across almost every American Express business unit as well as external partners, providers, and key industry stakeholders. We are known to be intellectually curious and problem solvers as we tackle the most imperative initiatives facing the payments industry today, such as securing online transactions and enabling faster, more convenient ways to pay. A role within NAS will challenge you to broaden your skillset and industry acumen while giving you the chance to drive enterprise growth and help deliver on our brand promise of trust, security and service.

Product and Partner Enablement (PPE) is part of American Express Global Merchant and Network Services (GMNS). The team is primarily responsible for customer setups on American Express internal systems, establishing connectivity (iVPN, MPLS/Ethernet and other forms of connectivity) between customers and the American Express network, certification (host authorizations, submissions, product, terminal, etc.). Our main customers are merchants, processors, network issuers and acquirers. The mission of PPE is to ensure our business partners can successfully transact with the American Express Network according to American Express specifications, rules, and regulations.

How will you make an impact in this role?
PPE connectivity analysts are responsible for leading the connectivity efforts that help ensure customers can successfully connect to and complete transactions on the American Express Network. The successful candidates will be responsible for building relationships with internal and external customers, managing connectivity projects (this included supporting network connectivity, facilitating the implementation of customers and solutions in production that enable card acceptance), and representing PPE in a professional manner to all customers (internal and external).

Minimum Qualifications
Ability to lead others.
Ability to build effective relationships with stakeholders and collaborate with various business units.
Exceptional project management skills, including the ability to successfully manage multiple projects simultaneously.
Effective communication skills (both verbal and written).
Possess excellent customer service skills.
Demonstrate familiarity with the Agile framework.
Excellent problem-solving skills.
Ability to translate technical details to non-technical business partners.
Strong attention to detail.
Ability to effectively manage escalations.
Ability to effectively prioritize and manage the completion of tasks.
Strong will to win and able to work as part of a team.
Strong work ethic with a fun and positive attitude.
Must be able to speak English and Spanish fluently.  

Preferred Qualifications
Knowledge of American Express authorizations and/or submissions processing and connectivity a plus.
Knowledge of connectivity (IPs, File Transfers) a plus.
Knowledge of the payments industry and emerging technology preferred.
Familiarity with authorization, financial, and non-financial message file formats desired.
Familiarity with the American Express payment platforms and processes a plus.

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries 
Bonus incentives 
6% Company Match on retirement savings plan 
Free financial coaching and financial well-being support 
Comprehensive medical, dental, vision, life insurance, and disability benefits 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

For a full list of Team Amex benefits, visit ourColleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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