You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it's negotiating with some of our largest global partners or creating next year's financial plan, you can influence both our day-to-day P&L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
Theobjectiveof the Finance Control Management Issues, Events, Remediation and Reporting & Process Risk Reduction team is to ensuretimelyidentification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.
Finance is looking for an Analystof Issues, Events, and Remediationfocused on ensuring control management is embedded in the day-to-day operations of our organization.It will involve extensive collaboration with multiple partners acrossnumerousbusiness units, functional areas, and geographies.
The Analyst - Issues, Events, and Remediation will:
Supportadditionalremediation of issues by influencing Finance, who own and execute issue/Operational Risk Event (ORE) remediation
Support investigation and conduct root cause analysis to address repeated issue types
Supportquality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes
Proactively helpidentifycertain areasof remediation process, including tracking progress,validatingresolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary
Maintainquality assurance of documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process
Support thematic risk reporting (levels, trends, causes)
Support the End-to-End (E2E) Finance issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices
Supportsample testing of issues to ensure resolution is complete and effective
Support sharing insights, better practices, themes, etc. across the enterprise
Minimum Qualifications
3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
Strong project management, communication, and interpersonal skills
Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
Proficient analytical and problem-solving skills, with an ability to analyze data,identifytrends, and evaluate risk scenarios effectively
Preferred Qualifications
Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications areadvantageous
Experience in at least one of the following:
Scoping, prioritizing, and support remediation of operational issues
Investigating and conducting root cause analysis to address repeated operational risk issue types
Performing quality assurance on documentation of operational risk issues and events
Overseeing BU remediation process for operational risk issues and events
Reviewing documentation andmaintainingrecords of operational risk issues and events to ensure transparency and accountability
Supporting and overseeing the BU E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices
Experience in financial services industry
Non-considerations for sponsorship:
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit ourColleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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