Animal Care Assistant Rochester, NY Full-Time More than a word, care is present in everything you do. At Fairview Veterinary Hospital, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself. We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you'll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy. And, we have plenty of fun along the way! Who we are At Fairview Veterinary Hospital, you'll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network. Our ideal candidate is an individual who is passionate about animal care, highly motivated, efficient, and pays attention to detail. Our Veterinary Assistants work side by side our Veterinarians (DVMs) and Licensed Vet Technicians (LVTs) during procedures. A full-time position would require working between 30-40 hours a week. Role Responsibilities: Through regular and reliable attendance, participates with the hospital team, taking initiative to enhance the team's function and the efficiency and flow of patients through the hospital by: • Providing quality, compassionate care to all patients. • Demonstrating knowledge and capability to educate clients regarding hospital protocols, wellness, preventatives, nutrition, available services, recommendations, and processes and procedures. • Accurately utilizing computer information system (CIS) to record patient history information, update and maintain patient records, and process client payments as necessary. • Demonstrating ability to triage situations and advise clients regarding recommendations for appointments. Answers calls promptly, courteously and professionally, directing inquiries where appropriate and relaying accurate information on messages. • Assisting DVMs' and LVTs' in appointments with patient restraint. This position will also require cross-training in our customer service department. • Precisely dispenses pharmaceuticals as required. • Stocks exam room and treatment room supplies and waiting room displays; and maintains proper disinfection/cleanliness of treatment, x-ray, surgery, labs, isolation wards and all client areas. Education: HS diploma or equivalent. Experience: Six months experience in a customer service related field and animal handling experience preferred. Physical Requirements: Very strenuous, heavy lifting, (40lbs.): handling large animals; on feet throughout entire day, pushing pulling, bending and stooping. Hazards: Animal bites and animal scratches. Exposure to animal bodily fluids. Exposure to sterilizing chemicals, insecticides, and pharmaceutical waste. Compensation negotiable based on credentials and experience with a hourly pay range starting at $16-17/hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.