Apple Support College Program At Home Advisor - University of San FranciscoStudents
At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a huge impact with our customers. Building this environment starts with you! If you're a problem solver who easily connects with others, helps friends and family troubleshoot issues and are curious about why things work the way they do, you could be the next Apple Support College Advisor.
Our Advisors thoughtfully engage with customers, explaining step-by-step solutions with patience and an approach tailored to each individual customer. They help fix technical issues while providing an incredible customer experience!
Description As an Apple Support College Advisor, your voice is essential in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more. As our customers' first point of contact, you'll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. We'll rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs — and remind them that behind our great products are amazing people. We'll train you to be the best.
This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development. We're committed to helping employees explore their potential. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.
Minimum Qualifications Enrolled through May of 2027 or later in at least one class at a university in the U.S. pursuing a bachelor's degree or higherA quiet home workspace, ergonomic chair, deskA hard-wired internet connection directly from an internet service provider with a minimum download speed of 10 Mbps download and 3 Mbps upload at your address, with less than 150 ms latencyAvailable for five weeks of full-time paid training on a set schedule totaling 40 hours a week: four, 8 hour shifts during the week and one 8 hour shift on SaturdaysPost training, available to work 20 weekly hours, similar to the training scheduleAble to flex up or down in weekly hours when school is not in session, based on business needsAble to meet minimum typing speed of 40 WPM while talking with customersSuccessful completion of a pre-employment assessment, background check and initial training2.7 GPAKey Qualifications Preferred Qualifications Business, Communications, Computer Science, Engineering or any other tech related majorPassion for customer service and ownership of the customer experience, including comprehensive issue resolutionApproach opportunities flexibly and with good judgmentModel high standards and demonstrate quality, honesty and accountabilityAble to navigate difficult conversations and display resilience after challenging situationsPotential to effectively tailor communication and style to differing audiencesAble to self-manage and work independently in a fast-paced, constantly changing environmentThrive on a team where expertise is shared and feedback is welcomeEffective time management, including ability to multitask, organize and prioritizeAble to research and grasp technical information across multiple tools while respecting customer privacyPotential to acquire skills in technical troubleshooting and an eagerness to learn and take on new challengesMakes space to listen, learn, and amplify diverse perspectives and experienceActively seeks out opportunities to champion and celebrate inclusion and diversityAdditional Requirements At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $27.75 and $33.10/hr, and most new hires start at $27.75. Your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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