CornerStone Technology Talent Services is seeking a highly skilled Application Monitoring Analyst to monitor, alert, and support critical systems to ensure seamless operations for our client. The ideal candidate will have 3-5 years of experience with monitoring tools like Dynatrace or CloudWatch, and a solid understanding of cloud architecture and DevOps principles. Location: This position requires 50% onsite presence in North Fort Worth. Flexibility for weekend availability may be needed occasionally. Work Environment: This role operates in a 24/7 environment, and after-hours support is required. Key Responsibilities: Incident and System Management: Collaborate with internal teams and suppliers to analyze and resolve critical IT and Telecom service interruptions. Maintain system availability through incident, problem, and change management. System Monitoring and Optimization: Monitor systems for faults, identify optimization opportunities, and implement tools and process changes to enhance monitoring and alerting efficiency. Incident Response and Root Cause Analysis: Engage with major incident response teams for escalations and monitor ongoing major incidents. Qualifications: Self-Motivation: Ability to define, develop, and execute plans; manage system outages; and handle high-stress situations effectively. Availability: Willingness to work in a 24/7 environment and provide on-call support as needed. Experience: Proven track record of interacting at all levels within an organization. Technical Skills: Bachelor's degree in Computer Science, Information Systems, or Engineering preferred. Technical certifications or 5+ years of experience in event monitoring and alerting, DevOps, Infrastructure Support, or IT Major Incident Management. Proficiency with monitoring tools (e.g., Dynatrace, CloudWatch, Zabbix, SCOM). Experience in DevOps application performance tuning. Strong writing skills for documentation. Expertise in distributed systems/administration (Windows, Unix, Linux, VMWare, etc.). Knowledge of ITIL best practices (certification is a plus). Familiarity with the Software Development Lifecycle (SDLC). Experience in SLA/KPI-driven environments. Proficiency with ServiceNow. General scripting/programming skills (Python, Node.js, Ruby, Perl, Bash/sh). Preferred Qualifications: Cloud certifications (e.g., AWS, Azure). Experience with infrastructure as code tools (e.g., Terraform, Ansible). ITIL V3 or V4 certification. Advanced technical skills across various operating systems and environments. Proven ability to improve monitoring and alerting processes.
