The Community Banking Technology job family provides day-to-day management for various banking systems. This role will provide support for analysis, implementation, testing and configuration for the core banking system and its multiple interfacing applications. This position partners and supports Retail Banking, Treasury Management and other business units as well as third level support for front line employees. This position will include after hours or weekend support.
System Administration and Monitoring: Provides software support through upgrading, patching, trouble shooting, and installation. Maintain a working knowledge of all systems utilized by team. Perform testing and monitor for quality assurance. Coordinates product installations with an implementation schedule. Provides technical and product support to product owners and bank personnel. Responsible for documenting, tracking and reporting on all outstanding vendor issues Identify trends and patterns of outstanding issues, reporting to the vendor and/or various teams as necessary. Responsible for incident and problem management Project Delivery and System Analysis: Provide operational expertise on process re-engineering initiatives and projects with third party vendors. Work with various internal business partners to understand and design system solutions online and mobile banking needs. Partner with various affiliates to understand, document, and design system solutions that provide straight through processing. Ensure application configuration integrates with new processes and system interface designs that are part of enterprise initiatives. Participate as a system SME in project related meetings. Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar's internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies.
Job Requirements :
High School Diploma, GED or foreign equivalent required. Bachelor's Degree or comparable work experience required. Bachelor's Degree in Finance, Business Administration, or Information Technology preferred. 3 years of Banking Ops, Product Management, Systems Analyst or IT Systems/Application Support. Results-oriented, able to quickly sort through information. Experience working collaboratively with various groups with potentially disparate objectives and vendors. In-depth banking system & product knowledge as well as banking industry standards and federal regulations. Problem solving skills, communication and consulting skills. Must be a quick learner and able to assertively engage with resources at all levels within the organization. Proven ability to successfully manage multiple initiatives while staying on course to meet deadlines. Strong knowledge of Microsoft Office including Excel, Visio and MS Project, PowerPoint. Experience developing business processes and procedures. Ability and willingness to work extended hours and be on call for evenings and weekends. System knowledge; FiServ and OSI (Core and Mobile )products preferred.
