Hi,
We have a very Urgent role for CMDB Service Now Lead/Architect (Telecom), Location- Ridgeland Mississippi (Onsite).Please show your interest with share your resume and contact number to discuss more.
Role: CMDB Service now Lead/Architect (Telecom) Location: Ridgeland, Mississippi (Hybrid) Duration: 12+ Months Candidate Must be comfortable for Onsite from Day 1 (No Flex) Job Summary:
We are seeking an experienced ServiceNow Lead/Architect with a strong background in Configuration Management Database (CMDB) and Telecom Service Operations Management (T-SOM). The ideal candidate will have 11-12 years of experience in designing, implementing, and managing ServiceNow solutions, with a focus on optimizing and integrating CMDB and T-SOM functionalities.
Key Responsibilities:
Architecture Design: Lead the design and architecture of ServiceNow solutions, ensuring they meet the needs of the organization and adhere to industry best practices.
CMDB Management: Oversee the implementation and maintenance of the ServiceNow CMDB, ensuring accurate and up-to-date configuration item data.
T-SOM Integration: Integrate and optimize T-SOM capabilities within the ServiceNow platform to enhance service delivery and operational efficiency.
Solution Development: Develop customized ServiceNow solutions, including workflows, scripts, and integrations, to address specific business needs.
Stakeholder Collaboration: Collaborate with stakeholders across various departments to gather requirements, design solutions, and ensure successful implementation and adoption of ServiceNow capabilities.
Best Practices: Establish and promote best practices for ServiceNow development, deployment, and maintenance.
Mentorship: Provide guidance and mentorship to junior team members, fostering a culture of continuous learning and improvement.
Performance Optimization: Continuously monitor and optimize the performance of the ServiceNow platform to ensure high availability and reliability.
Documentation: Maintain comprehensive documentation of the ServiceNow architecture, processes, and procedures.
Qualifications:
Experience: 11-12 years of experience in IT with a significant focus on ServiceNow architecture, CMDB, and T-SOM.
Technical Expertise: Deep understanding of ServiceNow platform capabilities, including CMDB and T-SOM functionalities.
Certifications: Relevant ServiceNow certifications (e.g., ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist).
Skills:
Proficiency in JavaScript, HTML, CSS, and other web technologies.
Strong understanding of ITIL processes and how they integrate with ServiceNow.
Experience with integration of ServiceNow with other enterprise systems.
Excellent problem-solving skills and the ability to think critically.
Soft Skills: Strong communication and interpersonal skills, with the ability to effectively interact with technical and non-technical stakeholders.
Preferred Qualifications:
Advanced Certifications: Advanced ServiceNow certifications (e.g., Certified Application Developer, Certified Technical Architect).
Project Management: Experience managing large-scale ServiceNow projects from inception to completion.
Industry Knowledge: Understanding of telecommunications industry standards and practices, particularly related to service operations management
Thanks & Regards, Neha Dixit Last Word Consulting Inc. Email: LinkedIn:
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