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SUMMARY OF JOB PURPOSE AND FUNCTION
The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care). The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team in their assigned hospitals.
ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team.Serve as a champion for quality by communicating, demonstrating and driving a culture of quality and safety at the hospital level.Perform regular hospital visits and quality audits to ensure hospital compliance with industry, regulatory and Banfield quality standards.Develop, coach, and manage associate veterinarians on the technical and functional skills needed to deliver outstanding medical care.In partnership with the Director of Veterinary Quality (DVQ), drive a successful and growing doctor team through recruitment and onboarding.Deliver on veterinary quality KPIs to support the hospital, market and practice OGSMs.Ensure hospital operations meet all local, state and federal regulatory requirements.Other job duties as assigned.HIRING QUALIFICATIONS / COMPETENCIES Leadership Conflict ManagementCustomer FocusDeveloping Direct ReportsDirecting OthersBuilding Effective TeamsFunctional Hiring and StaffingCommunication SkillsManaging and Measuring workDrive for ResultsCAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task and manage multiple tasks at one time.Demonstrates a systematic approach in carrying out assignments.Proven ability to perform all basic surgeries.Strong ability to identify, analyze and solve problems.Commitment to continual learning.Ability to compute rate, ratio and percent.Comfortably uses a computer and specialized software.ATTITUDES (WILL DO) Shows willingness to use discretion in finding solutions to problems.Firmly adheres to the values and ethics of Banfield Pet Hospitals.Willing to work with others and share relevant information.Open to changing situations and opportunities.Able to perform tasks and duties without supervision.Maintains a positive outlook in stressful situations.SPECIAL WORKING CONDITIONS Ability to be confident around pets.Client needs may require more than 40 hours per week.Ability to carry out instructions and solve problems.Ability to stand, walk, and manipulate up to 50 pounds.Exposed to pets that may bite or scratch.Some travel required.DEA: Candidate must obtain state controlled substance and federal DEA within 3 months of employment. EXPERIENCE, EDUCATION AND/OR TRAINING Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required.Veterinary license in good standing.3 years experience in small animal medicine and surgery practice.WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.
Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced.
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