Area Manager / District Leader

Gregorys Coffee is looking to hire a District Leader to join our team!

Our family-run business was founded with an uncompromising spirit of aiming high and never settling.
We innovate endlessly to embody quality on all fronts and serve it to each of you - our Gregulars - in just the way you need.
If you are interested in being part of a company that is focused on making everyday special for our guests and our team, Gregorys is the company for you.

Job Description & Responsibilities

Gregorys Coffee, as a company, is focused on quality, service, presentation, and efficiency.
We strive for excellence in each of these focus areas, thus providing a premier experience for every guest who visits Gregorys.
District Leaders will oversee a territory of Gregorys Coffee locations, ensuring these high standards are always being achieved.
District Leaders will accomplish this by supporting their territory's Store Leaders, setting goals, and working alongside their teams to achieve these goals.
In addition they will push all stores to continually improve in all facets of the business.

People DevelopmentEnsure new hires/transfers are onboarded properly to the store and thoroughly acclimated in operational, service, and knowledge functionsEnsure teams are upholding our high standards by conducting evaluations and thorough observationsEngage with all levels of the team and have a firm understanding of specific coaching and development needsProvide continuing education to every member of your team, driving superior coffee, food, and service knowledgeIdentify and work with high potential talent that can be developed into our next great leadersActively recruit and maintain a deep bench of candidates to tap into when staffing needs arisePro-actively hire staff ahead of new store openings and identify internal talent/transfers to ensure smooth new store openingsHost monthly all Store Leader meetings to cover new initiatives, opportunities, and performance.
Work with COO to craft appropriate agenda and motivational messagesCoffee and Food StandardsBe the foremost expert in everything coffee, including origin concepts, brew methods and techniques, our specific coffee program as well as technical considerations.Be able to teach and hold accountable the aforementioned to all team members across your entire districtIn partnership with your teams, lead coffee tastings (instore and out of store experiences) and build our reputation as coffee experts one cup at a timeLead coffee training during new roll outs or changes to our blends to ensure the highest expertise in each of our team membersProperly test and maintain coffee equipment to ensure every single cup of coffee is at the highest standardRegularly taste test all items across our menu for quality and consistency and be able to accurately adjust when necessaryRegularly spot check competitors and have an understanding of trends, ideas, and concepts that may provide menu or operational opportunities for us to exploreEnsure all new training and rollouts are completed by 100% of teams, and provide actionable feedback to the Training department for future rolloutsOperational StandardsEnsure all existing and new operational standards are being executed as plannedTrain teams on new menu and operational roll outsEnsure all stores are upholding Department of Health standards and are always well prepared to handle an inspection at any timeEnsure quality standards are met by checking for taste, FIFO rotation, and visual appealEnsure stores are kept immaculately clean, organized, and well merchandised at all timesEnsure stores are adequately staffed at the appropriate times using data and intuition to guide your decisionsService StandardsWork side by side with teams to lead by example in 5-star serviceCoach teams to have a guest-first mentality at all times regardless of side-duty tasks that need to be completedProactively manage customer concerns/issues and coach teams on how to do the sameBecome the "Mayor" of your store group and know a significant amount of customers in each of your storesCollect customer business cards/email addresses to build a database that you can promote grass-roots marketing efforts towards to drive loyal businessMinimize guest complaints and respond to all Yelp/Google/App/Email comments and go above and beyond for both positive and negative reviews.Facilities & MaintenanceProactively clean, service, and maintain all equipment in each of your stores, partnering with the appropriate service techs when necessaryEnsure every store is properly maintained and prepared to pass health inspections at any momentHold monthly meetings with clear deep cleaning tasks to be accomplishedQuickly react to any major plumbing, electrical, HVAC, equipment, or other facility concerns that can severely impact businessProactively organize and clean out store clutter on a regular basis to ensure facilities are easier to maintain and manage.Suggest and execute functional changes to store equipment layout that will positively impact service, sales, and/or customer experience.
Properly back up these suggestions with data and analysis to justify any related expensesHR ManagementEnsure teams are compliant with employee labor lawsEnsure changes to labor laws are thoroughly communicated and enactedProactively manage employee issues by having regular conversations with every employee on your teamsWhen necessary, deliver coaching conversations, warnings, and terminations with sufficient evidence and documentation that protects the business and the employee's experienceFinancial PerformanceWorking with the Exec team, set and closely manage each of your store's controllable profit areas: sales, labor, and COGSWork closely with your teams to build customer relationships and seek out revenue drivers outside of the 4-walls of the storeWork closely with your teams to build efficient schedules based on the needs of the business, using data to drive your decisionsManage weekly payroll reconciliation ensuring hours and tip distribution are 100% accurateManage cash handling responsibilities including cash drawer counts, safe reconciliation, and bank deposits.
Investigate and manage any issues that arise.Actively monitor inventory/waste levels and ordering activity to ensure your locations have sufficient product for service without exceeding their COGS targetsEnsure monthly inventory counts are completed and submitted accuratelyActively engage with your customer base, neighborhood influencers, and other locals to drive future business and enhance our reputation ensuring successful financial performance over the long term Additional Expectations This is a hands-on role and a District Leader is expected to work alongside their teams to drive revenue, efficiency, and profitability.
Setting and leading by example is what will drive your successThere is no set schedule for this role.
A District Leader is expected to use their best judgment to actively be in their stores based on the needs of the business and the development of their people.
This includes active oversight on early mornings, nights, weekends, and holidays.Regular communication with the Gregorys Management Team team is expected to keep the team aware of the state of your businesses and the proactive solutions you are providingActively embody our values and live them out each and every day with your teamsAttend company events and proactively encourage team members to attend as well