Area Service Manager, Midwest Region

About the PositionWerfen Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.
Position Summary:Under the direction of the Director of Service, directs and manages the activities of all field engineering representatives within a service area. Provides appropriate service support to customers and internal departments of Werfen.
ResponsibilitiesKey Accountabilities: Develops plans, programs, budgets, and operating procedures for assigned service area.Provides customers with prompt and effective installation, maintenance, and service support.Manages efficient scheduling and the allocation of human and capital resources.Selects, hires, develops, and evaluates field service representatives within the area.Administers capital revenue and expense budgets incurred by subordinates.Establishes work standards and measurements.Monitors the technical reporting system.Performs other duties as position requires.QualificationsMin Knowledge & Experience Required for the Position: Bachelor's degree in engineering, a related technical discipline, or business.Eight years of customer service experience, to include five years in a managerial capacity.International Mobility: Required: NoTravel Requirements: 75% of timeWerfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment, or retaliation based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact ******** for assistance.


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