Aspect Dialer-Tcs Mastercraft Scrum Manager

Description: Aspect UIP Dialer Engineer who can design, implement and monitor Aspect UIP dialer.
Responsibilities: Ensures business requirements are fully understood and that technical design meets all requirements.
Reviews and document technical specifications and development requirements.
Updates stories in JIRA and adhere to Scrum/Kanban Practices.
- provided by Dice Aspect UIP, Windows, SQL DB Core Skills: 3 or more years of experience with Aspect Unified IP 7.3 configuration Experiencing with configuring the following Aspect UIP components o ACD o AOD Feed, o System Alerts o DCP, TMS or UMS o Aspect CS Adapter Understand voice communication concepts and protocols including, TDM, SIP, H.323 and RTP 3 or more years of experience developing & troubleshooting Aspect M3 scripts Outbound & Inbound call center configuration Proficient in running SQL queries Working knowledge of scripting language such as Python or PowerShell Configuring SSL/TLS certificates Apache Tomcat (Windows & Linux) Microsoft IIS Noble Call Tech / OnQ list management experience is a plus Knowledge of Genesys contact center products Target State Desired Skills: Proficient in Java programming Experience with secure coding processes Experience with Agile development methods Knowledge centralized code management using GIT or SVN