The Asset Protection Agent is responsible for assuring compliance of organizational policies and procedures, safeguarding company assets, and advancing company mission and objectives as directed by retail management. Supports loss prevention training initiatives to enhance employee and customer satisfaction.
PRINCIPAL DUTIES:
1. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Follows through on learning, skill building, and practice necessary to adapt to change.
2. Problem Solving: General supervision, with work regularly reviewed by manager or senior coworker. Uses technical skills and knowledge to manage day-to-day tasks.
3. Technical Skill: Practical, working knowledge of tasks, responsibilities, policies and procedures. Able to learn and apply new concepts.
4. Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedule and interest permit.
5. Take an active role in identifying loss and take appropriate action to deter such loss.
6. Serve as support to management in dealing with aggressive customers, or any workplace violence issues.
7. Conduct safety audits and communicate hazards to management. Work with management teams to ensure a safe workplace.
8. Obtain accurate information and maintain efficient record keeping.
9. Recover assets and/or make safe apprehensions.
10. Assist in internal investigations at the direction of the Area Asset Protection Manager.
11. Audit compliance to store AP Standards (maintain a safe work environment, employee shop policy enforcement, equipment troubleshooting and repairs, physical security, etc.).
a. Conduct a monthly AP Agent audit at home location.
12. Ability to analyze and solve problems on an external basis.
13. Conduct sites visits at stores and communicate all opportunities to management.
14. Conduct job duties while still maintaining a minimal departmental hours per apprehension standard.
15. Responsible for other duties/responsibilities as assigned.
REQUIREMENTS:
1. 2 years of college education or experience equivalency, with a focus on Criminal Justice or related field.
2. Ability to travel to all stores within Goodwill SEW and work a varied schedule week to week with flexible hours.
3. Valid driver's license required.
CORE COMPETENCIES:
1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.
ADDITIONAL COMPETENCIES:
* Utilize company resources for personal and professional growth and development.
* Function and work under pressure
* Seek feedback in an effort to leverage strengths and minimize opportunities for improvement.
* Listen and communicate effectively to employees, shoppers, donors and visitors.
* Responsible for heightening store Asset Protection awareness.
* Able to speak and write effectively with various cultural backgrounds, levels of education and experience.
* Assure the highest levels of customer and donor service are maintained through implementation of Retail's standards/expectations and Goodwill's Values.
* Maintain confidentiality of Human Resource and other pertinent facility information.
* Some computer skills preferred.
* Some knowledge of video security systems and equipment is a plus.
* Some knowledge of burglar and fire alarm systems is a plus.
PHYSICAL/SENSORY DEMANDS:
Occasionally lifts and/or moves up to 20 pounds. Moves about to accomplish tasks. Worker is subject to weather conditions (hot, humid, dry, cold etc.). Worker is subject to hazards: proximity to dangerous machinery, moving vehicles, electrical currents, chemicals, or high places. Repetitive use of hands for conducting inspections, assessing security and safety of products, buildings and equipment and computer use. Vision required for assessing sites security and safety and computer work, extensive travel required.
Equal Opportunity Employer
(JOW) (SEW)
