Assistant Clinical Service Director

JOB PURPOSE:

The Assistant Clinical Service Director, in conjunction with the Clinical/Center Service Director (CSD), supervises all day-to-day operations of the Interdisciplinary teams and participant outcomes.
As such, the CSD serves as the Administrator for the LHCSA along with coordination of the multi-disciplinary integrated care in the community, Day Health Center, Diagnostic & Treatment Center, and throughout the continuum of care.
Coordinates with all managers to ensure all metrics logs are complete and provide support and assistance as required.


JOB RESPONSIBILITIES: Oversees, coordinates, and provides support to site-based Managers and clinical staff, inclusive of but not limited to the DTC and Day Health Center, rehab department, nutritional services, social workers, and home services management.
Fully accountable for leading Care Planning meetings, ensuring all meetings are timely, monitoring any necessary follow-up after meetings, and serving as mediator when team has disagreements regarding patient care treatments.
Balances & allocates IDT and related resources throughout the site and ensures adequate team assignments and coverage.
Facilitates, reviews, and ensures effective development and execution of personalized care plans that result in improved satisfaction & outcomes for all participants.
Ensure the care plans for each participant are completed timely.
Provides oversight of the provision of services that impact participants' care.
Implement in-service training and management directives to support the development and advancement of team members.
Collects and reviews data for operational metrics geared towards ensuring participants are treated in the right venue at the right time and at the right cost at the highest levels of quality.
Participates in all quality assurance and regulatory compliance activities to ensure appropriate regulatory certifications.
Implement in-service training and management directives to support the development and advancement of team members.
Collaborates with departments within the clinical development pillar (medical board, research & innovation, clinical standards, and processes) to establish new & improved care delivery processes and treatment protocols.
Monitor and minimize voluntary disenrollments.
Investigates and assist in documenting and resolving customer issues and grievances in a timely, accurate, and courteous manner.
This includes working with the other departments to resolve the source of the problem(s).
Ensure all documentation for all participants are complete, and accurate, including and not limited to enrollment, disenrollment, electronic/paper medical record, and any other clinical documentation.
Participate in all quality assurance and regulatory compliance activities to ensure appropriate regulatory certifications.
Ensures the timely facilitation by the IDT of the implementation of the core function of effective care management: ensuring that the IDT provides the assessment, planning, care coordination, implementation, advocacy, and evaluation/oversight necessary on all aspects of health care delivery to CLHC PACE Participant.
Ensure Level 2 investigation is completed in a timely manner according to regulation.
Review participant's charts for quality and address any deficiencies.
All other duties as assigned.
Participate in special projects and assignments as required.
Only act within the scope of the individual's authority to practice.
Meet a standardized set of competencies for the specific position description established by the PACE organization before working independently.
Performance Standards Performs consistently with organization's mission and philosophy.
Performs job responsibilities according to organization's policies.
Seeks clarification when needed.
Assumes responsibility for assignments given, seeks supervision appropriately, and is accountable for work performance.
Meets productivity guidelines.
Maintains proper documentation (updated, timely, legible) related to patient care, whether paper or electronic.
Maintains HIPAA standards and confidentiality of PHI.
Supports staff, student, and volunteer orientation and ongoing in-service education as requested.
Supports organizational activities by participating in quality improvement activities, special projects, internal and/or external committees, community activities, and other duties as assigned.
Serves as role model for peers and colleagues.
Assumes responsibility for professional growth and development; maintains and upgrades professional knowledge and practice skills.
Treats other CenterLight employees respectfully and facilitates an environment of teamwork.
Initiates, if appropriate, incident reporting process, and participates in incident investigation and reporting as applicable.
Performs general office duties in connection with job responsibilities, including but not limited to photocopies, faxing, typing, filing, and phone calls.
Service Standards Makes the needs of participants their central focus and finds innovative ways to provide an exceptional experience.
Develops and maintains positive "customer" relationships ("customer" is defined as co-workers, participants, visitors, vendors, supervisors).
Communicates with customers in a caring, helpful, considerate, and culturally sensitive manner.
Demonstrates a thorough understanding of customer needs and wants and attempts to anticipate and meet customer needs.
Suggests and implements customer-centered service improvements.
Encourages customers to engage with CenterLight employees and CenterLight activities.
Utilizes service recovery techniques to resolve issues quickly and to the customer's satisfaction.
Immediately reports customer dissatisfaction to IDT for follow-up.
Managerial Standards Ensures that direct reports conduct their duties according to applicable rules and regulations as well as organization's policies and procedures.
Evaluates the work performance and competency of direct reports.
This includes ongoing informal feedback/counseling/support and completion of annual performance reviews.
Holds staff accountable for their individual performance.
Follows organization's policies regarding disciplinary action.
Engages Human Resources as needed for guidance on disciplinary actions and terminations.
Develops individual professional development plans with direct reports, including the identification of in-service training needs and interests.
Investigates and resolve employee grievances and complaints.
Engages with Human Resources as appropriate.
Participates in annual budgeting process for department; manages departmental budget; approves departmental expenditures.
Schedule: 8:30AM - 5:00PM

Weekly Hours: 37.5

QUALIFICATIONS: Education: Baccalaureate degree in Business Administration, Healthcare Administration, or related fields.
Degree from an NLN accredited school of nursing, BSN preferred.
Successful completion of an accredited Nursing Program required.
Completed NYSED approved infection control coursework.
A minimum of 8.0 education contact hours that may include contact hours of mandatory training requirements such as infection control coursework.
Experience: Minimum of three (3) years of administrative experience in a management capacity in a certified home health agency (CHHA), long-term home health care (LHCSA), acute care, medical-surgical, and/or critical care, nursing home experience, diagnostic & treatment clinic preferred.
Customer Service experience is required.
Managed long-term care insurance experience beneficial.
Minimum of one (1) year of experience working with a frail or elderly population or, if the individual has less than one (1) year of experience but meets all other requirements, must receive appropriate training from the PACE organization on working with a frail or elderly population upon hiring.
Minimum experience of three (3) years of supervisory experience required.
License: Current active and unrestricted license and registration in New York State required as a Registered Nurse.


Additional Requirements: Proficient in use of a computer for email, word processing, research, and maintenance of Participant records.
Be legally authorized (for example, currently licensed, registered, or certified if applicable) to practice in the State in which the healthcare professional will perform the function.
Be medically cleared for communicable diseases and have all immunizations up-to-date before engaging in direct participant contact.
Takes initiative, is resourceful, proactive, creative, innovative, and independent.
Is self-directed with ability to work with or without supervision.
Good organizational, observation, communication, and judgment skills Demonstrated ability to establish good rapport with participants and peers is essential.
Tactful and courteous.
Pleasant telephone manner.
Must be able to work weekends.
Excellent written and verbal communication.
Professional attitude.
Physical Requirements

Individuals must be able to sustain certain physical requirements essential to the job.
This includes, but is not limited to: Standing - Duration of up to 6 hours a day.
Sitting/Stationary Positions - Sedentary position in duration of up to 6-8 hours a day for consecutive hours/periods.
Lifting/Push/Pull - Up to 50 pounds of equipment, baggage, supplies, and ability to lift patients safely and using OSHA guidelines, etc.
Bending/Squatting - Must be able to safely bend or squat to care for patients, use medical supplies, etc.
Stairs/Steps/Walking/Climbing - Must be able to safely maneuver stairs, climb up/down, and walk to access work areas.
Position requires the individual to be able to travel, and walk between sites/locations and work areas throughout the day.
Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills to operate and activate equipment, devices, instruments, and tools (ie.
typing, use of medical supplies, equipment, etc.)
Sight/Visual Requirements - Must be able to visually assess patients, read orders type/write documentation, etc.
with accuracy.
Audio Hearing and Motor Skills (Language) Requirements - Must be able to listen attentively and document information from patients, community members, providers, etc., and intake information through audio processing with accuracy.
In addition, must be able to speak comfortably and clearly with language motor skills for customers to understand the individual.
Cognitive Ability - Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job.
Disclaimer: Responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of the company.


We are an affirmative action and equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, height, weight, or genetic information.
We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.


Salary Range (Min-Max):
$125,000.00 - $130,000.00