Embassy Suites Downtown is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!Startng wage: $20/hr - based on experience
Shift: Flexible, mainly 1st and 2nd shift
Benefits: Hotel and restaurant discountsEarned Paid Time Off for ALL Team MembersInsurance (health, vision, dental, life) for full time Team MembersFlexible schedules Holiday Pay8 hours of paid volunteer time per year Advancement and professional growth opportunitiesMonetary recognition programMonetary referral program 100% paid maternity/paternity or adoption leave for those who qualify for FMLAEmployee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)As an Assistant Executive Housekeeper you would be responsible for assisting the Executive Housekeeper with the overall operations of the housekeeping and laundry departments according to Suburban Inns' Core Values and brand standards, as well as going above and beyond to ensure that guests are 100% satisfied. Also, must take charge when the Executive Housekeeper is not available.
Essential Functions:Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valuedTrain Housekeepers and Laundry Team Members as requiredHold Team Members accountable to the standards of employment and job performance set by the core values of Suburban Inns and brand Discipline Team Members as needed, according to Suburban Inns' policiesEnsure housekeepers complete at least two rooms per hour without sacrificing Suburban Inns standardsPerform the following when the Executive Housekeeper is off, or as needed:Print off housekeeping task sheets for the day and assign to the housekeepers scheduled, making note of any late checkouts. Also assign hallways and extra tasksCollect and store all lost and found items as soon as they are recovered. Items must be kept for 90 daysEnter all clean rooms into the computer systemCommunicate regularly with the front desk to ensure all early outs, late check outs, etc. are taken care of accordinglyClean rooms, public areas, and assist with laundry as needed according to Suburban Inns and brand standardsInspect all due out rooms to ensure the cleanliness exceeds Suburban Inns and brand standardsWhen a problem is found in a room, the housekeeper must be sent back to correct it immediately, with guidance if neededInspect for safety issues and report any maintenance issues to the maintenance departmentReport any special room issues (i.e., damage, smoke, pets, etc.) to the Guest Service Manager, AGM, or GM for charges to be appliedAddress Team Member issues and concerns in a timely, efficient, and professional manner. Communicate any and all concerns to the Executive HousekeeperEnsure that all standards set by Suburban Inns and brand are being followed at all timesPut away deliveries as soon as they arrive in order to ensure all storage rooms are fully stockedMake certain storage rooms are organized, and notify the Executive Housekeeper if anything needs to be orderedExhibit regular and recurrent attendance recordsFollow all Suburban Inns ProcessesSee Executive Housekeeper, Housekeeper, Laundry, and Public Areas Attendant job descriptionsOther duties as requested by managementPosition Requirements:Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skillsFormal Education and Job-Related Experience: This position requires a minimum of six months job-related experienceLicense, Training, and/or Certification Required: Hazcom Training, Bloodborne Pathogen Training (may be completed upon hire)Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needsUniform and Appearance Guidelines:
Uniform: Uniform and name tag provided. Close-toed, non-slip shoes are the responsibility of the Team Member.
Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above. I have read this job description and fully understand that failure to comply with any of the stated responsibilities is grounds for disciplinary action, up to and including termination of employment. I also agree that I am able to perform the essential functions of the job, with or without an accommodation.