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As a seasoned practicing Funeral Director, under the guidance of a Location Manager, learn the responsibilities of a Location Manager for the opportunity of career advancement. Assist the Location Manager with the daily operations of a Funeral Home including planning, achieving annual sales revenue and production targets, encouraging profitable case volume growth, managing Profit & Loss (P&L) goals, managing expenses, developing a professional and effective staff, and exceeding client family expectations.
JOB RESPONSIBILITIES Funeral DirectorArranges and conducts funeral services in accordance with the family's desires, expectations, and spiritual beliefs.Discusses family's wishes, funeral options, services, products, and pricing with the deceased family. Identifies and communicates special veteran or recognition benefits.Executes funeral services contracts and documents in accordance with state and federal laws.Through community and non-profit involvement, retains heritage, increases goodwill, and indirectly increases market share.Additional responsibilities associated with funeral documents, arrangements, services, and post-family care.Location ManagementWork with Location Manager to develop annual business plan and budget as well as financial, production, and revenue goals.Run reports, analyze, identify trends, and make observations or improvement recommendations to Location Management.Understand industry finances and how daily activities affect financial outcomes. May approve expenditures and invoices including overtime.OperationsAssist the Location Manager with the day-to-day activities ensuring on-time services that exceed client family expectations.Identify barriers, encourage ideas, and recommend improvements.Assure the location's operating practices comply with applicable federal & state regulations and Company policies.Manage frontline supervisor's responsibilities, expectations, and accountabilities.Make decisions that support and reinforce the company's market strategies, values, and goals.In absence of the Location Manager, fulfill appropriate daily responsibilities and decision-making.Additional responsibilities as requested or assigned.People DevelopmentScreen, interview, and assess candidates (internal and external) for hiring or promoting a skilled and effective staff.Develop a strong, trusting, and reliable team through influence and leading by example, having indirect responsibility for staff.Constructively address issues and provide tangible and appropriate feedback to develop skills and/or close gaps.Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.Education, Experience & SkillsEducation, Certifications, and Licensure Applicable state Funeral Director Licensure is required; Technical schooling diploma in Funeral Services/Mortuary Science preferred; Bachelor's degree in Mortuary Science where required by state law.Experience At least five (5) years industry experience in the applicable discipline with progressively increasing responsibilities with an understanding of industry competitive pricing, demographic patterns, and market competition.Skills Desire to learn, understand, and apply Financial and Business acumen.Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers.Proficient in MS Office suite including mail, Word, Excel, & PowerPoint as well as proprietary industry software (HMIS, CarePoint, Becan).Environment: Work may be performed both indoors and outdoors regardless of weather conditions; Care Center personnel may have exposure to various chemicals and fluids; cemetery personnel may have exposure to chemicals and equipment.
Attire: Business attire is required. Personal safety equipment or appropriate attire may be required for cemetery or crematory environments.
Physical Demands: Sitting continuously for multiple hours or standing continuously for multiple hours. Manual dexterity to operate standardized office equipment, telephone, calculator, copier, and computer. Ability to lift up to 50 lbs to assist with moving bodies.
Extenuating Schedule: Typically required to work several evenings or weekends each month.
Travel: Minimal local.
Compensation: Medical, Dental, Vision, Flexible Spending Accounts (health care and dependent care), Health Savings Account with Company Contribution, Sick Leave, Short-Term Disability, Long-Term Disability, Life Insurance, Voluntary Accidental Death or Dismemberment Insurance, Dependent Life Insurance, SCI 401(k) Retirement Savings Plan with Company match, Employee Assistance Program.
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