Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You'll learn more about this during the recruitment process.
JOB SUMMARY:
Supervises the operation of a specific attraction(s) & provides direction/development to venue Supervisor(s). Uses analytical skills to ensure that the assigned venue(s) are meeting departmental standards for Guest & Team Member satisfaction, and financial goals while maintaining the highest safety standards at all times.
MAJOR RESPONSIBILITIES:
Accountable for all facets of attraction operations including: guest service, ride safety, capacity, training, staffing and budgeting. Partners with various departments such as Tech Services, Engineering, Facilities, Entertainment, etc. to ensure departmental goals are met. Responsible for guest safety by reviewing trends and/or incidents. Proactively drives revisions/improvements to safety practices, procedures and documents. Ensures proper safety compliance and training for all hourly and exempt Team Members.
Plans for and ensures that all personnel, facilities and materials are in complete readiness for operation. Develops labor budgets. Works with venue Supervisor to manage the daily budget by ensuring appropriate staffing utilization, par staffing levels and appropriate manpower, running an efficient operation.
Responsible for the development of attraction Supervisor, including training, coaching, and mentoring. Ensures Supervisor is driving GSAT & TSAT initiatives to increase Guest & Team Member satisfaction. Along with venue Supervisor, responsible for developing, coaching and counseling Attraction hourly Team Leaders and Attendants.
Responsible for providing duty manager coverage for an assigned park. Duties will include responding to ride evacuations, down times and making the proper notifications including Sr. Leadership.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Perform other duties as assigned.
SCOPE:
This individual will be responsible for the operation of a venue or group of venues at Universal Orlando, and will be scheduled to open and close duty manager for the entire park on occasion. This individual will manage venue labor budget and have some responsibility for managing non-labor as well. This person is responsible for the safe, friendly and efficient operation of the attraction(s) as well as the safety of the Team Members who work at those attractions.
EDUCATION:
High school degree or GED is required.
Associate's degree (AA) is preferred
EXPERIENCE:
3 - 5 years of supervisory experience required; or equivalent combination of education and experience.
ADDITIONAL INFORMATION:
Experience with safety systems, large volume throughput is preferred. Knowledge of ASTM Standards F24 is also preferred.
Your talent, skills and experience will be rewarded with a competitive compensation package.
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