Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You'll learn more about this during the recruitment process.
JOB SUMMARY:
Manages and provides direction to Sales supervisors within the Entrance Operations department. Responsible for oversight and profitability of Entrance Operations, through team leadership, revenue generation, and guest satisfaction. Uses analytical skills to ensure that assigned areas are meeting departmental standards for guest & team member satisfaction, and financial goals while maintaining the highest safety standards.
MAJOR RESPONSIBILITIES:
Responsible for developing and managing Sales Supervisors to achieve set UO sales targets. Responsible for implementing and driving new initiatives to bolster sales revenue. Ensures accurate and effective department sales reporting, continuous review of staffing levels, attend senior leadership meetings and present results.
Responsible for the development of Sales Supervisors and ensures the development of Sales Leads. Provides training, coaching, and mentoring to Sales Supervisors.
Establishes and collaborates with supporting department leaders, including Business Development, HR, Staffing, Learning and Development, and Marketing.
Ensures team members are consistent with sales and service dialogues and follows UO service expectations. Proactively addresses guest service concerns with Entrance Operations supervisors.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Perform other duties as assigned.
SCOPE:
This individual will be responsible for the sales side of the Pass Sales area of Entrance Operations at Universal Orlando. This person is responsible for the operation of a high dollar sales area. Primary responsibilities include team leadership, revenue generation and guest satisfaction.
EDUCATION:
High school degree or GED is required.
Associate's degree (AA) is preferred.
EXPERIENCE:
2-4 years of sales and supervisory experience required; or equivalent combination of education and experience; or equivalent combination of education and experience.
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal Orlando Resort.Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE