Role Overview:
The Assistant Manager (AM) has the overall responsibility for directing the daily operations of a restaurant in the Restaurant General Managers absence, ensuring compliance with company standards in all areas delivering the highest quality products and services to each guest.
The Assistant General Manager is a leader in the restaurant, working closely with the Restaurant General Manager to successfully carry out the policies and procedures of the company and ensuring profitability.
Service:
Ensures 100% satisfaction for all LJS guestsSolves customer concerns immediately utilizing BAM!
and ensures they leave happy and satisfiedLead team in ensuring Voice of the Customer (VOC) feedback is collected and acted uponMotivates Team Members to perform at or above expected performance levelsEnsures staffing levels meet guest service requirements at all times People/Culture: Treats all Team Members with respect while fostering a sense of teamwork and accountabilityAccountable for positive engagement at every guest encounter Product:
Ensures staffing levels meet guest service requirements at all timesTreats all Team Members with respect while fostering a sense of teamwork and accountabilityAccountable for positive engagement at every guest encounterEnsures all ingredients and menu items are stored, handled, prepared, and presented with the greatest concern for food safety, accuracy, quality, and guest satisfactionPositively impacts profitability by effectively managing product projections and controlling wasteProvides, to every guest, a come-back quality service and taste experience Place:
Maintains a clean, safe, and comfortable environment for guests and Team MembersClean as you go mentality Ensure the restaurants interior and exterior, including furnishings and equipment, are clean and in excellent working condition at all timesProvides an environment that encourages guests to return Leadership:
Answers Team Member questions, helps with Team Member problems, and oversees Team Member work for quality and guideline complianceCommunicates deadlines and sales goals to team membersDevelops strategies to promote team member adherence to company regulations and performance goalsLearn to forecast sales, create work schedules, order and track inventory, and complete required performance reportsEnsure cash control, security, safety, and food quality standards are consistently met
*Performs other duties as assigned by Restaurant General Manager and Above Restaurant Leader
Role Requirements: Must be 18 years of age or olderHigh School Diploma or EquivalentMinimum of 3 months experience performing as a Shift ManagerPassed Assistant Manager Readiness ChecklistMust have reliable transportation and the ability to work nights and weekendsTake absolute pride in everything you doValue customer service and hold the ability to positively impact guests' experienceWork well in a fast-paced environmentPractice high quality food and cleanliness standardsBring an upbeat energy and positive attitude to the teamHas a commitment to timeliness and a sense of urgencyAbility to read and interpret a variety of instructions furnished in written, oral, diagram and schedule formAbility to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals computing rate, ration, and percentAbility to solve practical problems and deal with a variety of variables in situations where minimal standardization exists Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential requirements of the role.
While performing the duties of this role, the employee is regularly required to:
Work for several hours in a standing positionTalk and hear; Communicate with Team Members and guestsHandle, feel and reach with arms and handsSit, climb, and balanceStoop, kneel, crouch, and crawlLift and move up to 50 pounds