Assistant Store Manager - Bridgeport/North End (Bilingual Spanish Preferred) Work Location: Bridgeport, Connecticut, United States of America
Hours: 40
Pay Details: $30.00 - $45.00 USD
The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD's model of convenience, sales and advice, and differentiating with a personalized, connected experience.
Responsibilities: Leads a team of advice and service colleagues in the achievement of individual and Store objectives. Provides day-to-day team leadership and work direction. Oversees complex sales advice activities. Responsible for driving and reinforcing Advice activities/capability for the team. Possesses comprehensive knowledge of the local market, competitive offers, and economic trends. Effectively handles critical and/or high-risk issues. Drives Advice Behaviors within the team. Delivers end to end advice to Customers. Actively participates in community events. Connects with Customers/Prospects and deepens relationships. Education & Experience: Undergraduate degree or equivalent experience. 2+ years experience working with customers and/or sales. Supervisory or leadership experience preferred. Demonstrated ability to provide Legendary Customer Service. Strong verbal and written communication skills. Sales and Operational Management skills. Proficient in Microsoft Office. Knowledge of banking products and services preferred. Must maintain an active registration status with NMLS upon hire. Customer Accountabilities: Creates an engaging environment for team interactions with Customers. Contributes to the achievement of business objectives. Establishes and supports strong partnerships between colleagues. Acts as an escalation point for Customer problem resolution. Creates personal experiences by understanding each Customer's needs. Employee/Team Accountabilities: Leads and supports a high performing team. Contributes to the process of setting performance objectives for the team. Ensures colleagues comply with all TDBFG policies. Promotes a fair and equitable environment that supports a diverse workforce. Who We Are: TD is one of the world's leading global financial institutions and is committed to being a leader in customer experience.
Accommodation: If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.
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