Assistant Store Manager - Georgetown, Redding Road Work Location: Redding, Connecticut, United States of America
Hours: 40
Line of Business: Personal & Commercial Banking
Pay Detail: $30.00 - $45.00 USD
Job Description: The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen Customer relationships by delivering TD's model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform.
Responsibilities: Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals. Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines. Leads the team in overseeing the most complex or diverse sales advice activities that entail complete multiple step processes that involve numerous systems, partners and complexity. Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice. Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution. Education & Experience: Undergraduate degree or equivalent experience. 2+ years related experience required. Supervisory or leadership experience required. Demonstrated ability to provide Legendary Customer Service. Strong verbal and written communication skills. Sales and Operational Management skills. Ability to manage competing priorities. Proficient in Microsoft Office. Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry). Customer Accountabilities: Creates an environment where the team interacts with Customers in a warm and engaging manner. Responsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met. Acts as an escalation point for Customer problem resolution. Employee/Team Accountabilities: Leads and supports a high performing team; provides ongoing feedback and performance reviews. Ensures colleagues comply with all TDBFG policies, procedures, and guidelines of conduct. Participates in the recruitment and selection process for all hires. Physical Requirements: Domestic Travel – Occasional Performing sedentary work – Continuous Sitting – Frequent Standing – Frequent The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
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