Assistant Store Manager (Navy Yard)Work Location: Washington, District of Columbia, United States of America
Hours: 40
Line of Business: Personal & Commercial Banking
Pay Detail: $30.00 - $45.00 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.
Job Description: The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD's model of convenience, sales and advice, and differentiating with a personalized, connected experience.
Depth & Scope: Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience.Provides day-to-day team leadership and work direction to ensure effective delivery of personalized service and advice activities while maintaining compliance and regulatory guidelines.Leads the team in overseeing complex sales advice activities.Requires knowledge and understanding of financial concepts, a broad range of products, services and tools.Responsible for driving and reinforcing Advice activities for the team through observations and coaching.Possesses comprehensive knowledge of the local market, competitive offers, and economic trends.Effectively handles critical issues, determining appropriate course of action for resolution.Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service.Delivers end to end advice to Customers.Actively participates in community events, promoting the TD Brand.Connects with Customers/Prospects, provides financial advice, and deepens relationships through lead management activities.Education & Experience: Undergraduate degree or equivalent experience.2+ years experience working with customers and/or sales.Supervisory or leadership experience preferred.Demonstrated ability to provide Legendary Customer Service.Strong verbal and written communication skills.Sales and Operational Management skills.Ability to manage competing priorities.Knowledge of banking products and services preferred.Must maintain an active registration status with NMLS upon hire.Customer Accountabilities: Creates an environment where the team interacts with Customers in a warm and engaging manner.Contributes to the achievement of business objectives by proactively attracting and retaining Customers.Establishes and supports strong partnership between colleagues that handle Customer transactions.Acts as an escalation point for Customer problem resolution.Employee/Team Accountabilities: Leads and supports a high performing team; provides ongoing feedback and performance reviews.Promotes a fair and equitable environment that supports a diverse workforce.Acts as a brand champion for your business area/function and the bank.Additional Information: If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at ******.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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