Assistant Store Manager - Newburgh/Broadway Work Location: Newburgh, New York, United States of America
Hours: 40
Pay Details: $28.25 - $42.50 USD
The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD's model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform.
Depth & Scope: Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines Leads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexity Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice by making product recommendations by highlighting product features and benefits based on Customer needs Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service Leads and coaches advisory team on advice giving strategies and overall product and services acumen Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives Delivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth Actively participates in community events, promoting the TD Brand while servicing the needs of the community Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities Education & Experience: Undergraduate degree or equivalent experience 2+ years experience working with customers and or sales in any capacity or equivalent Supervisory or leadership experience preferred Demonstrated ability to provide Legendary Customer Service Strong verbal and written communication skills Sales and Operational Management skills Ability to manage competing priorities Previous consumer and residential lending experience preferred Proficient in Microsoft Office Knowledge of banking products and services preferred Demonstrated organization, interpersonal, communication and decision-making skills Shows proficiency with expense management Notary License (Preferred) Must maintain an active registration status with NMLS upon hire Customer Accountabilities: Creates an environment where the team interacts with Customers in a warm and engaging manner Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers Establishes and supports strong partnership between colleagues that handle Customer day to day transactions and platform bankers/and partners for effective referrals Leads and reinforces Customer service activities Responsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met Acts as an escalation point for Customer problem resolution Creates personal experiences by getting to know each Customer's needs Shareholder Accountabilities: Leads and drives operational compliance of all Store operations Leads the team in completing day to day processes/transactions/activities Ensures the Store operates efficiently by adhering to the banks policies and procedures Develops/leads Store in Operational Excellence plan Identifies and mitigates risk and proactively audits for adherence to compliance, policies and procedures Employee/Team Accountabilities: Leads and supports a high performing team Shares knowledge, information, skills, and subject matter expertise among the team Supports an environment where team freely escalates business challenges OCC Language: This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act Must be eligible for employment with a covered financial institution Physical Requirements: Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Responding quickly to sounds – Occasional Sitting – Frequent Standing – Frequent Walking – Frequent The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America.
Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
Additional Information: We're delighted that you're considering building a career with TD.
Accommodation: If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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