Work Location: Pennsauken, New Jersey, États-Unis d'Amérique
Hours: 40
Line of Business: Services bancaires personnels et commerciaux
Pay Detail: $28.25 - $42.50 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.
Job Description: The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD's model of convenience, sales and advice, and differentiating with a personalized, connected experience.
Depth & Scope: Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience.Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities while maintaining compliance and regulatory guidelines.Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication.Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution.Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service.Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth.Education & Experience: Undergraduate degree or equivalent experience.2+ years experience working with customers and or sales in any capacity or equivalent.Supervisory or leadership experience preferred.Demonstrated ability to provide Legendary Customer Service.Strong verbal and written communication skills.Sales and Operational Management skills.Proficient in Microsoft Office.Customer Accountabilities: Creates an environment where the team interacts with Customers in a warm and engaging manner.Responsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met.Acts as an escalation point for Customer problem resolution.Employee/Team Accountabilities: Leads and supports a high performing team; provides ongoing feedback and performance reviews, coaches and develops colleagues.Participates in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce.Physical Requirements: Domestic Travel – OccasionalPerforming sedentary work – ContinuousSitting – FrequentStanding – FrequentWalking – FrequentThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
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