This is a temporary contractor opportunity at NovartisNovartis touches the lives of a tenth of the world's population. Every role here, regardless of contract type, makes an impact on human life! Novartis US partners with external managed service provider Magnit Global to offer engaging temporary contractor opportunities like this, to those who are looking for flexibility in their career while looking to gain new skills and experiences providing services to an inclusive global medicines company. Click here to learn more about Magnitwww.magnitglobal.com Ready to work with/through Magnit at Novartis? Please read on... TheAssociate Account Supportrole is responsible to complete customer support activities including but not limited to product administration scheduling, associated order management and delivery for Radioligand therapies (RLT) primarily via phone and email.Major Accountabilities Complete customer support activities including but not limited to product administration scheduling, associated order management and delivery- Answer questions from Novartis NPS field associates to provide support to customers- Effectively leverage internal systems for ongoing case management which includes phone and email outreaches, case documentation, and customer inquiry/request resolution.- Partner with cross-functional stakeholders to provide accurate and timely customer feedback- Handle interactions and/or cases (with appropriate escalation) as it pertains to navigating product ordering and delivery- Follow protocols for responding to customer inquiries across communications (e.g., phone, chat, fax, iSMS / text, mail, and e-mail) in a prompt and courteous manner- Prepare proper documentation, and notifications; perform proper escalation, tracking, and follow-up- Adhere to all applicable Working Practice Documents (WPDs), Work Instructions (WIs) and Compliance Guidelines- Ability to work the scheduled work hours, which generally will be an 8.5-hour shift with two paid rest breaks and an unpaid lunch break-Ability to complete all calls once they have begun to ensure no interruption of service.-This position will require holiday support for CS teamEducation:Bachelor's degree requiredExperience:1+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, customer and patient servicesAbility to manage multiple projects and consistently meet deadlinesStrong interpersonal and time management skills, and an ability for productive collaboration across varying departmentsDetail oriented problem solver who can make clear-headed decisions while under pressureStrong written and verbal skillsProficient in PowerPoint and Excel, telephony and navigating systems related to product ordering and case management preferredAbility to work a flexible staggered schedule (early mornings/ later evenings)Oncology experience preferredLeadership:- Problem solving- Detail oriented- Customer/patient-centric mindset- Strong written and verbal communication skillsLocation: East Hanover, NJ (Hybrid)Shift:11:30am – 8pm shift Pay Rate: $30-$45/hourContract: 6-12 monthsHealth, dental, vision, 401kWhy Novartis?766 million lives were touched by Novartis medicines in 2021, and while we're proud of this, we know there is so much more we could do to help improve and extend people's lives. We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe we can reinvent what's possible when we collaborate with courage to ambitiously tackle the world's toughest medical challenges. Because the greatest risk in life, is the risk of never trying! Imagine the impact you could make here at Novartis! Commitment to Diversity & Inclusion:Novartis is committed to building an outstanding, inclusive work environment with diverse teams representative of the patients and communities we serve. To do our best work we need different viewpoints,which is why here at Magnit, we celebrate diversity and embrace inclusion. As an equal opportunity employer, Magnit is dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all. Accommodation:If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Magnit ****** 1.862.778.5441. Commitment to Diversity and Inclusion / EEO
