Associate Director, Veteran Services- Search Firm

Job Summary
The incumbent leads and provides expert guidance to professional and student staff supporting military affiliated students. They offer comprehensive advising to prospective and current CSULB student veterans, service members, and dependents in support of their academic success. Additionally, the position involves designing, implementing, and administering campus-wide Veteran Services that are equitable, inclusive, and culturally sensitive services, enhancing the quality of campus life for military service members, student veterans and eligible dependents.
Furthermore, this position is responsible for providing services that are equitable, inclusive and provide culturally sensitive services that enhance the quality of campus life, retention, and graduation rate. This position uses a student centered and equity minded approach in all communication and service efforts.
ACPA's 2024 Most Promising Places to Work in Student Affairs.
Key Responsibilities
Provide leadership, training, coaching, and expert-level guidance to professional and student staff tasked with supporting military affiliated students.
Develop and implement academic support strategies based on monitoring of academic progress of CSULB veterans, service members, and dependents. Serve as academic advisor to prospective and current CSULB student veterans, service members, and dependents.
Serve as campus point of contact for Veterans Services with expert knowledge of policies and procedures related to educational benefits provided by the U.S. Department of Defense, the U.S. and California Departments of Veterans Affairs, and CSULB.
Gather, analyze, and synthesize data about prospective and current CSULB student veterans, service members, and dependents. Provide director and campus community recommendations for service improvements based on that data.

Knowledge Skills and Abilities
Experience using CMS database to retrieve student contact and academic information. Experience using VA Once to enter and retrieve student veteran education benefits information. Knowledge of U.S. and California Department of Veteran Affairs education benefits. Comprehensive knowledge of university computer system for advising students, strongly preferred. Thorough knowledge of office systems and ability to use a broad range of technology, systems, and software applications. Interpersonal skills to establish and maintain cooperative working relationships & communicate clearly & effectively withe vendors, staff, peers, administrators, Campus personnel, clients, state officials, and the public. Excellent writing and editing skills (including grammar, sentence construction and vocabulary) to compose and proofread professional level copy of letters, proposals, reports, meeting notes, invitations and announcements.
Skill in implementing and assuring compliance with federal, state, and University policies and procedures while maintaining good working relationships with staff at all levels within and external to the University. Demonstrated skill in conducting research, developing reports, and presenting findings. Skill in analyzing information, problems, situations, practices and procedures to define problem or objective, identify relevant concerns or factors, formulate logical objective conclusions, recognize alternative and their implications and in generating solutions to the problems as they arise. Skill in sound time management including prioritizing assignments to complete working in a timely manner. Flexibility with changers in the workload, under pressure of deadlines, completing requirements, heavy workload and frequent interruptions.
Skill in analyzing information, problems, situations, practices, or procedures to define the problem or objective; identify concerns or factors, patterns, relationships; formulate logical and objective conclusions; and recognize alternatives and their implications. Experience with a broad range of Microsoft Office Suite (including Excel, PowerPoint, Visio) and Adobe software to ensure the incumbent will be able to prepare a wide variety of correspondence, reports, forms, brochures, flyer's, agendas, minutes, advertisements and text for printed materials and web pages. Skill in making travel arrangements; familiarity with airline schedules, rental car reservations and University travel regulations, etc.
Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience
Equivalent to a bachelor's degree with upper or graduate coursework in counseling and guidance, human relations, or related fields and four years of professional experience in one of the student services program areas required.
Experience in a higher education environment is strongly desired.
Experience working with military veterans and service member is strongly desired.

Physical Summary
Light work - Job involves some lifting of medium weight objects (10-20 pounds) and/or 10% - 20% of the job involves standing or walking.
Licenses
Driver license preferred. Employees who are required to operate motorized vehicles and/or use their personal vehicle more than once a month on university business are required to take a mandatory Defensive Driving course and enroll in the DMV Employee Pull Notice (EPN) Program.
Department
Veterans Services
Classification
Student Services Professional IV
Compensation
Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.
CSU Classification Salary Range:The CSU Classification Salary Range for this position is $6,019- $8,585 per month.
Benefits
Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
Time Base
1.0 time-base, 40 hours per week.
Duration of Appointment
This is a temporary position for one year with no permanent status granted. Temporary assignments may expire prior to the ending date.
How to Apply
Another Source has been retained for this search. To ensure your application is received please apply directly through Another Source candidate portal by clicking here
PLEASE FILL OUT THE APPLICATION COMPLETELY.It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.
Additional Information
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).
California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statement
California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.
Accommodations
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact ****** .
Out of State Employment Policy
California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.
As of January 1, 2022 theCSU Out-of-State Employment Policyprohibits the hiring of employees to perform CSU-related work outside the state of California.