Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make sure we are and always will be "Best in Class" ... and we want that for you too!
As an Associate Enterprise Customer Success Manager, you will partner with the Sales team, the Onboarding team, and the product team to ensure successful launch, adoption, and outcomes. You will manage the long-term relationship by becoming a trusted advisor to some of our largest and most strategic customers. You will work with executive stakeholders and champions to provide our enterprise and strategic customers the highest level of service. As a member of this team, you should set the bar for customer service.
\n How you'll add value: Develop long-term relationships with enterprise level customers leading to high adoption, retention, and customer satisfactionEnsure delightful experiences for clients in your portfolio during all stages of the customer journeyStrategize with customer to meet and exceed their target goals and ROIHandle escalations and work cross departmentally to issue resolutionSet, drive and guide project expectations with executive stakeholders Facilitate change management across key stakeholders and rolesEnsure enterprise customers are successful with the product presale through launchAttend onsite meetings, conferences, and trade showsPartner with enterprise AEs for expansion and growth opportunitiesDevelop plans specific to the restaurant industry that help enterprise franchise brands support their franchise community with our softwareInfuse clients with Industry best practices to help them grow and thriveFacilitate client meetings both in person and onlineAct as liaison between customers, product managers, and executive management to provide feedback on new feature developmentsTracking and drive key client metrics such as usage, health, CSAT, and net promoter scoresMaintain brand profiles and documentationResponsible for reaching assigned targets for customer KPI'sTrack product enhancements and provided timelines specific to customers in your portfolio and ensure transparent communication with stakeholdersMaintain healthy Salesforce and Gainsight recordsParticipate and lead sessions at user groups and client facing webinarsOther duties as assigned What you'll need to be successful in this role: 3+ plus years of experience as a Customer Success Manager or equivalent3 to 5 years of experience in restaurant operations or equivalentAbility to travel up to 20%Proficient in Microsoft Office; Outlook, Excel, Word, and PowerPointClear communicator with a professional presenceAbility to lead through influenceComfortable working with C-level executivesProficient in Salesforce or other CRMEfficient and timely with deadlines and deliverablesStrong organization and time-management skills. The ability to work independently without supervisionStrong technical aptitude with experience communicating across multiple platformsDESIRED QUALIFICATIONS Previous R365 experience Previous Gainsight experience or other customer success management platformPrevious Monday.com experience or other project management software R365 Team Member Benefits & Perks Compensation: Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices. This position has a salary range of $70K-$98K +Bonus/Commission. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Along with the compensation we provide the following marketing leading benefits and perks: Ability to work remote or hybridComprehensive medical benefits, 100% paid for employee401k + matchingEquity Option GrantUnlimited PTO + Company holidaysWellness initiatives Why join our amazing team? We're a community that prides itself in creating innovative solutions and producing quality workOur product is the secret ingredient that makes a real difference to restaurants nationwideThe open concept work environment that we've created is causal, collaborative, and cultivates communication #BI-Remote
\n$70,000 - $98,000 a year
\nR365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.