JOB SUMMARY:
Responsible for assisting Entertainment Scheduling Manager in assigning and providing direction to Scheduling Specialists. Ensures schedules are completed accurately and efficiently by providing a level of leadership in the workstation.
MAJOR RESPONSIBILITIES:
Provides direction to the Scheduling Specialists and coordinates processes that support the daily operation. Assists in the training and development of new Scheduling Specialists. Generates reports and analyzes output to validate data and act as necessary to ensure data is processed under the established Entertainment division guidelines. Examples of data may include but are not limited to venue budget reporting, Team Member position management, contract hour reporting, and Entertainment timecard policy verification. Provides support to both Team Members and Management on process guidelines as it relates to the Entertainment division's superuser access regarding company policies/practices and troubleshooting errors within the system. Reports system issues appropriate IT partners. Provides information and records relating to Team Member general information, account codes, position codes, skill codes, and account numbers. Reinforces the application of all company policies/procedures. Understands DOH guidelines as it applies to the Entertainment GOP Procedures and provides suggestions to senior and venue leaders ensuring compliance while maintaining a high level of professionalism.
Ensures that established Policies and Practices relating to scheduling and timecards are being followed, and escalates issues as necessary. Creates and maintains official Entertainment Scheduling documentation including Standard Operating Procedures, work guides, and other such documents. Assists with the daily maintenance/weekly review of Team Member time sheets. Retrieves historical records as needed.
Responds to questions posed by management and team members relating to scheduling and specific Entertainment pay practices/policies. Investigate and complete General payroll adjustments as well as assist with Travel time payroll adjustments received from Management to ensure accuracy and need. Submits the adjustment for Departmental approval.
Completes a weekly schedule for assigned areas using a scheduling database. Balances business needs and Team Member availability to provide schedules that minimize overtime and report pay. Adjust schedules per Policy/Procedure, as needed, based on attendance levels, special events, call-ins, and other factors. Works with departmental management to ensure Team Members are utilized in the proper roles and may provide recommendations of additional training to increase skill base. Recognizes potential system processing issues and brings them to the attention of a Manager. Assists in testing Timekeeping software upgrades as needed and recommends corrective action based on defined department policies/procedures. Serves as backup to all department positions and in the absence of Scheduling Management, applying initiative and good judgment with periodic supervisory direction.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.
EDUCATION:
High School degree or GED is required.
EXPERIENCE:
3+ years of scheduling experience required, with previous leadership experience a plus.
Or equivalent combination of education and experience.
ADDITIONAL INFORMATION:
Strong analytical and organizational skills.
Strong communication skills with a high degree of tact.
Strong multi-tasking skills.
Ability to interact professionally with multiple internal and external partners.
Ability to perform work on multiple, diverse assignments simultaneously.
Ability to sort through large quantities of confidential and non-confidential data with moderate levels of complexity.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Consistent attendance is a job requirement.
Your talent, skills and experience will be rewarded with a competitive compensation package.
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