Associate It System Analyst (On-Site Only- Edgewood, Md)

Associate IT System Analyst (On-site only- Edgewood, MD)Location:
Ref:
DETECTIONNA01706
Division:
Smiths Detection
Job Function:
Info Systems Technology
Job DescriptionThe Associate IT System Analyst is responsible for leading the IT team and managing all IT and related business processes for Smiths Detection, Inc. (SDI). These responsibilities include technical support for all Smiths Detection Inc. computing devices. The IT System Analyst identifies, logs, researches, and resolves technical problems or requests and ensures support incidents are resolved within standard SLAs. They will respond to phone calls, emails, and web form requests for technical support and attempt to resolve on first contact. They will also support all SDI Projects and Initiatives as required to ensure successful implementation across SDI. The IT System Analyst will collaborate with vendors and service providers as required.
Duties & ResponsibilitiesProvide Level 1 technical support to all SDI employeesReceive and log all phone calls, emails, and web forms within the service desk tracking system and attempt to resolve incidents or requests on first contactEvaluate issues by interpreting end-users problem descriptions to determine resolution or best course of actionManage tickets and tasks to SDI standards and ensure SDI SLT targets are metIdentify problem trends and report to IT Manager for further analysisProvide Level 1 on-site support to the business units in a professional and detail-oriented method, including desk side support and working directly with clients when necessaryProvision and manage computing devices per the SDI standards and policiesSupport the OS installation, troubleshooting, and support of all Windows PC, laptops, desktops, workstations, as well as iPhone & Android cell phone supportAssist in creating and supporting the implementation of new technologies and services in Windows 10 & 11 and managing BIS initiatives and projects as requiredMonitor and ensure responses to incidents and service requests are within specified Service Level AgreementsProvide support to the Manufacturing environment for hand scanners, label printers, and other manufacturing devices connected via networkProvide technical support and expertise to other Client Services Staff, regions, sites, and businesses projectsCreate/Maintain documentation as requiredSupport Asset Management for all Client Service devicesAvailability to travel to support other SDI locations as neededBackgroundSDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.
Diversity & InclusionWe believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
The IndividualEducation Requirements High School Diploma or GED
Years of Experience Minimum 1 year of experience in information technology
Technical Knowledge and Skills To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, qualifications, competencies, and abilities necessary to perform essential functions.
Self-motivated and proactive approach to managing key accountsEstablish and maintain a professional relationship with customers/prospectsExcellent oral and written communication skillsAbility to present information in front of a large groupExcellent interpersonal and communication skillsAbility to read, write, and interpret general business periodicals, professional journals, or government regulationsAbility to define problems, collect data, establish facts, and draw valid conclusionsExperience in a customer service-oriented, customer support environment and IT service desk environment desiredExperience in hardware, software, operating systems, networking, remote connectivity knowledge, and workstation management supportExperience with Windows 10/11, Microsoft Business Products, LAN/WAN, Microsoft O365 products (Teams, Azure, Outlook)Experience with patch management, imaging, and IT asset management (inventory)Ability to learn effectively and retain information; ability to understand and follow written and oral instructionsAbility to organize and manage multiple tasks and prioritiesAbility to establish and maintain effective working relationships with those contacted in the course of workKnowledge of ITIL Service Delivery processesMaintain confidentiality of information; communicate effectively with difficult customersSalary & BenefitsThe compensation for this position ranges from $42,671.40 - $99,566.60/yr and will vary depending on factors such as location, skills, job-related knowledge, and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions. Smiths Detection provides comprehensive benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, parental leave, and an employee assistance program. Eligibility requirements apply.
About SmithsAt Smiths, we apply leading-edge technology to design, manufacture, and deliver innovative solutions that meet our customers' evolving needs, impacting millions of lives every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries.
About Smiths DetectionSmiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security, and freedom of movement in today's world.
Additional InformationSmiths Detection is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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