The U.S. Cards and Lending business serves more than 25MM customer relationships across the US and offers a combination of leading proprietary products such as the Citi Simplicity, Citi Double Cash, and Citi Rewards cards as well as co-branded credit cards with iconic industry leaders such as Costco, American Airlines, and AT&T. These value propositions are supported by our proprietary ThankYou rewards program, a broad range of digital lending programs such as Flex Loan and Flex Pay, and industry leading digital experiences delivered through Citi Online and the Citi Mobile app.
With a pre-eminent global brand and distribution, Citi maintains a leadership position in the credit card industry by delivering innovative products, advanced services, and payment systems that address our clients' evolving needs.
The AT&T Co-Brand program is a 25+-year partnership, with a new agreement renewed in 2021. The AT&T Partner Management Sr. Lead Officer will be responsible for supporting the both new and legacy AT&T credit card products with a focus on controls, customer experience and portfolio optimization.
Responsibilities:
Ensure adequate controls are in place and identified issues are appropriately managed, escalated, tracked, and resolved. Serve as point person for all AT&T portfolio related iCAPs.
Support various contractual requirements including management of the contract dashboard process, to ensure that all contractual commitments are being met each month. Support contractual amendments and side letters with AT&T as needed.
Identify opportunities based on customer insights and take appropriate action to drive improvements in customer communication and experience throughout lifecycle. Measure the impact of all actions taken and continually monitor customer feedback through call monitoring sessions, NPS and J.D. Power survey reviews to identify and address pain points; participate in customer journeys and partner with Customer Experience to action improvement.
Partner with key internal partners such as Risk and Fraud to ensure strategies are optimized for the AT&T portfolio and are aligned with the overarching strategic vision and desired portfolio economics. Maintain an understanding of performance trends and assist in the active pursuit of opportunities to drive growth and card usage while improving profitability.
Responsible for participating on cross functional teams to execute against key portfolio strategies, achieving profitability targets as well as driving Portfolio and Program Management activities.
Assist in developing periodic plans and forecasting of key portfolio metrics across the products.
Develop presentations for all levels of the organization and partner articulating the strategic plan, benefits and contingency plans.
Analyze market trends through primary and secondary research.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Required Skills:
Outstanding strategic, analytical, and critical thinking skills with a demonstrated ability to innovate and problem solve
Finance, Risk, and/or Analytical experience encouraged
Demonstrated ability to synthesize, prioritize and drive results with a strong sense of urgency
Strong customer focus and someone who has demonstrated past achievements applying a customer mindset to shape strategies and action plans
Influencing skills - ability to work across multiple teams and functions to align and deliver against the team's business objectives
Experience leading and delivering in a highly matrixed organization without direct responsibility for resources
Excellent verbal and presentation skills, with experience working with teams in multiple locations
Qualifications:
8 - 10+ years experience in Credit Card Marketing or relevant product marketing experience
Bachelor's/Universitydegree or equivalent experience, Master's degree preferred
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Job Family Group:
Consumer Sales------------------------------------------------------
Job Family:
Consumer Business Development------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Wilmington Delaware United States------------------------------------------------------
Primary Location Full Time Salary Range:
$156,160.00 - $234,240.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Anticipated Posting Close Date:
Nov 20, 2024------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi.
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