Svp / Senior Manager: Internal Control & Agency Relationship Manager

Public Sector Lockbox(PSLB)is a 24/7 operationthatprovides a variety oflockboxservices tothe U.S. Government toassistin managing their receivables and important documents. Theoperationalfunctions of this business includestandard lockbox functions such as mailroom,mail extraction, digitization, data entry, and dispatch.

The PSLBControls/Agency RelationshipManager is a senior management-level position responsible foraccomplishingresults through the management oftwo critical teamsconsisting of 8 professionalsinthePSLBbusiness:the In-Business-Controls Officers and Relationship Management and ownership of all PSLB Non-Employee Staffing initiatives including Treasury Folder Team. These teams have members in all three PSLB sites (Buffalo, NY; Irving, TX; Newark, DE).

Thissenior managerposition is100%on-site and can be located ineither the Delaware or Texas locations.

A successful candidate must be able to work holidays and weekendsas needed andsuccessfully completeabackground and Treasury File process.

Responsibilities:
Highly visible position needing a comprehensive and standardized management ofthe essential business requirements for all three NAM PSLB sitesfor the Risk and Controls responsibilities and Non-Employee Agency Relationship Management.

Risk and Controls: Ownershipand managementof all PSLB Risk and Control initiativesand requirementsto include:
Frequent and regular monitoring and reporting of operational processes providing evidence of adherence to PSLB's stringent clientand Citirequirements

Oversee the weekly/monthly Management Control Assessments (MCA)

Conduct monthly compliance meetings with the PSLB management team, reviewing MCAtop issues/concerns

Coordinateand take ownership ofextensive preparation, operational readiness, and execution of all audits, to include internal, external, and client audits

Conduct regular operational internal audits toidentifypotential weaknesses and non-compliance situations

Develop metrics for control issues and action non-compliance situations, working with Operations to create realistic project plans to overcome them.

Own and manage the PSLB Contingency Plans, Records Inventories, and other Citi-required Risk and Control initiatives

Serve as a Controls Subject Matter Expert for PSLB Operations and Security teamsfor both Citi and clientpolicies/requirements

Partner with PSLB Risk Officer tocollaboratively execute Citi's Risk and Controls tasks within requiredtimeframes

Develop a solid understanding of the end-to-end operations and cover for Senior Operations Manager's as needed

Non-EmployeeStaffing: Relationship Management and ownership of all PSLB Non-Employee Staffing initiatives to include:?
Vendor Relationship Manager and Business Activity Owner(BAO)of non-employee agencies, meeting all Citi-required vendor responsibilities

Perform regular market analyses to keep current on the market indicators such as pay, talent, quality, retention, etc

Continuously evaluate the effectiveness of our staffing model and recommend improvements to the program/model

Manage organizational headcount strategy for seasonal staffing fluctuations to meet monthlyand annualtargetsto ensure client daily processing requirements are achieved

Work closely with the agency managers to ensure top talent is recruited and retained, also ensure onboarding and orientation is robust and effective

Work closely with Citi HR and Legal related to contractor escalations/investigations/new programs

Proactively identify and escalate risk of headcount targets

Hold agencies accountable for staffing deliverables, including recruitment, retention,exceeding productivity and quality standards,and onsite management of their staff

Partner effectively with operations and agency leadership at all sties

Regularly challenge agencies on team performance

Stay connected to operational needs and when required initiate contingencies with the agency managers

Monitor agencies for adherence to the client's general lockbox requirements

?
Treasury Folder(TF)Oversight:
Ensure our client's background check requirements are adhered to for vendors,contractorsand employeesfor all new workers, including client-required updates

Work with our third-party background vendor, Legal,and Citi's investigative services to decision complex cases

Maintain a secured andcompliant TF records management framework

Serve as primary contact for the agency recruiters to ensure open lines of communication through onboarding

*** This is not an all-inclusive listfor the three primary responsibilities, there are other ad-hoc issues that may arise. This position willbe responsible foractioning/monitoringissuesthrough to resolution.

Qualifications:
In alltasks,in accordance withCiti values and culture principles, focusoncreating anethical platformand insisting on integrity in all operational interactions.

Collaborateand be open todifferentperspectivesto surpass stakeholder expectations; Strive for excellence in all you do

Executive-level communications, partnershipand trust across businesses,departmentsand clients

?Proven ability to develop strong relationships across sites, shifts, and functional partners

Be a Change Agent to positively support and understand the people and change management issues unique to an operations environment.

Demonstrated experience with cross culturalteams, including diversity and inclusion efforts

?Strong influencing capability

Resolvehighly complexand varying issues that have potential client impact

Maintain compliance of strict federal government requirements withinthe process, building, and staff

Challenge in an acceptable way to raise each other to a higher standing in everything we do

Ability to focus on Citi and Client to obtain excellence inclient,controls,and operational experience

Strong analytical skills in addition to strategic and lateral thought processes

Excellent planning & organization skills

Process improvement focus and/or Lean Six Sigma experience

Relational manager who focuses on talent development, mentoring, coaching and guidance of the 8 professional team members

Create strong succession plan for critical roles within your team

Visible, site-wide leadership in regional councils, committees, and events

Ability and flexibility to work holidaysand/or weekends when needed

?Requirements:
Position canbe located inNewark, DE or Irving, TX

Lockbox experience preferred

Audit experience in a heavily governed, secured business

Vendor relationship management experience

Strongtransactional operations experience gained infinancial services or similar industrywith a minimum of 6 to 10years'experiencepreferred

Bachelor's Degree or equivalent experience required. Preferably an MBA

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Job Family Group:
Operations - Transaction Services------------------------------------------------------
Job Family:
Cash Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Newark Delaware United States------------------------------------------------------
Primary Location Full Time Salary Range:
$132,160.00 - $198,240.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Anticipated Posting Close Date:
Nov 23, 2024------------------------------------------------------
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