Who We Are. At CMIT, we do more than provide real-world solutions. We deliver transformative results. Through cutting-edge technology and process innovations, we are changing how federal and commercial clients worldwide deliver their mission. A service-disabled veteran-owned small business, we take pride in serving our nation through exemplary support for our clients and employees alike. LOCAL REGISTRATION AUTHORITY (LRA) Answers calls, reviewing incidents in the ticketing system, and responding to emails to fulfill requests on two different networks. P Provides customers and enterprise teams with rapid and accurate data, answers, and information. Performs project and task management duties such as reviewing, disseminating, following up on, and documenting requests, or requirements. Must have the ability to interface well with customers at various levels of a military organization. Scheduling, creation, issuance, revocation, and recording of token/certificate material for account access. Works with outside agencies to ensure local level compliance with required tasks. Works with local leadership and contacts to identify and report local issues. Routine checks of tasks to ensure deadline compliance. Works with customers and their support staff to ensure prompt resolution and escalation if needed. Creates, updates, and routes Enterprise provided information to local Kirtland AFB contacts. Creates, updates, routes, and closes help desk tickets in the Air Force Remedy ITSM Create and maintains process documentation and standard operating procedures. Create, maintain, record, and archive documentation in accordance with documented program guidance. Train appointed TA personnel on registration procedures, DD2842 processing, reporting of lost or compromised tokens, downloading and installing tokens, and performing identity authentication. Other duties as assigned. Education/Certifications Required Minimum DoD 8570/8140 IAT Level 1 (e.g. A+ CE, CCNA-Security, CND, Network+ CE, SSCP) baseline certification or higher level certification required. Qualifications Required Excellent written and verbal communication skills. Adaptability to diverse environments and work collaboratively in a dynamic team setting. Skills in time and task management for organizing and coordinating user appointments. Familiarity with Windows Operating systems and the Microsoft Office Suite Familiarity with active directory Account Permissions/Provisioning Experience in computer hardware support, troubleshooting, and imaging of classified and unclassified systems. Ability to learn and support diverse software. Refined critical thinking skills, effective communication, organization, and documentation skills, should be a self-starter. Diplomatic, multi-task capable, adaptive to a dynamic environment, dependable and reliable. May direct the activities of other team members. Additional Skills: Experience navigating Active Directory and reviewing AD user objects for issues and completeness is a plus. Familiarity with creating/updating tickets in Service Now preferred. Prior experience in a government consulting services environment is preferred. Clearance Requirements Active DoD Secret clearance is required. Who Makes It Happen. At CMIT, we firmly believe that our innovative solutions are only as powerful as the teams harnessing them. Our people are more than just contributors - they are at the heart of everything we do and every success that we earn. Our employees are offered ample options to design a personalized benefits package that best meets their needs. Options include: Medical / Rx HSA / FSA Dental & Vision Life / AD&D Long & Short Disability Disability Insurance Accident Insurance Critical Illness Hospital Insurance Pet Benefits Education/Training Program 401k Retirement Generous Paid Time Off Flexible Parental Leave Volunteer Time Off Flexible Work Locations Alternative Work Schedules CMIT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. COVID-19 Safety Protocols: To protect the health and safety of its employees and to comply with customer requirements, employees in certain positions may be required to be fully vaccinated against COVID-19 or subject to facility entry safety protocols (e.g., testing, masking, physical distancing), subject to the status of the federal contractor mandate and customer site requirements.