Looking for Experienced Automotive Internet Sales BDC Agent(BDC Agent) Toyota of Olympia is seeking a motivated and customer-focused Sales BDC Agent to join our team. This pivotal role is essential to driving customer engagement, setting appointments, and enhancing the overall sales experience. As a Sales BDC Agent, you will be the first point of contact for potential customers, ensuring their inquiries are handled professionally and efficiently.
Key Responsibilities Lead ManagementRespond thoroughly and thoughtfully to all leads, addressing specific customer inquiries.Communicate using the customer's preferred method (email, phone, text) and confirm their preferences during initial contact.Set alerts and tasks to ensure timely and consistent follow-ups.Customer EngagementBuild genuine relationships by understanding customer needs and preferences.Ask thoughtful questions to provide tailored solutions and offer alternative vehicle options when necessary.Appointment SettingSchedule and confirm appointments, providing detailed follow-up communication.Work with managers to reconfirm appointments and prepare vehicles for customer visits.Vehicle PresentationProvide personalized video walkarounds of vehicles to engage customers.Ensure vehicles are clean, fueled, and prepared for scheduled appointments.Include a pre-appointment call to confirm details and address any last-minute questions.Creativity and Problem-SolvingThink creatively to meet customer needs and close deals.Maintain a customer-first mindset, striving to deliver exceptional service.Qualifications Strong Sales BDC background with proven ability to create quality appointments.Strong communication skills and attention to detail.Proven ability to build relationships and deliver excellent customer service.Highly organized with a proactive approach to lead management and follow-up.Creative problem-solving skills and a positive, customer-first attitude
Toyota of Olympia –www.toyotaofolympia.com Equal Opportunity Employer. We welcome applications from individuals of all backgrounds and experiences.
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