Automotive Service Advisor

McGrath KIA

is a leader in automotive retail, and we are looking to add an experienced SERVICE ADVISOR to our team. If you have what it takes to join our award winning team, apply today..

Ideal candidates will be engaging, customer focused, friendly, and knowledgeable in customer service.

The service consultant responsibilities are as follows:
Greeting guests at the car
Perform a walk-around of the guest's vehicle utilizing lane software
Using the iPad, write a Repair Order that documents the guest's concerns
Presenting a maintenance menu and explaining to the guest the importance of routine factory maintenance
Use TSD software to create documents for loaner vehicle usage
Go over additional sales recommendations with the guest and educate guest on items needed
Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
Prioritize recommendations for guest based on: primary concern, safety related items, maintenance items
Follow-up with guests and provide accurate promise times
Be a liaison between the technician and guest
Accurately and efficiently process paperwork
Build relationships with customers to promote repeat and referral service business

All applicants must pass pre-employment testing which includes background, motor vehicle, and drug testing in order to qualify for employment.

Job Type: Full-time

Benefits:
401(k)
Dental insurance
Employee discount
Medical insurance
Vacation Pay

Requirements:
High school or equivalent
Customer Service: 2 years (Preferred)
Driver's License (Required)

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