Automotive Service Advisor

We are hoping to find a customer focused, sales minded individual that we can fully train, to come on board as an Automotive Service Advisor! No experience required! The right person for this role is friendly, dedicated, organized and energetic. We would love to find someone that is looking for a long term career with us!

Looking for a career change? We are excited to hire folks from other industries, such as: hospitality (server, bartender etc.), alternative forms of retail or sales and customer service. No retail automotive experience? That's ok, we'll train you!

BENEFITS:

Medical, dental and vision insurance

401K plan + extraordinary company match (10% historically)

Paid time off and vacation

Voluntary short / long term disability policies available

Employee vehicle purchase plans (after 90 days of service)

Employee discounts on repair work on employee vehicles

Bonus opportunity / competitive pay

4 Day work week

Base + Commission pay structure

Monthly / annual bonuses when targets are met

Unique / competitive pay plan

Growth opportunities

Long term job security

RESPONSIBILITIES:

Meet with customers and determine their needs for repair and/or service of their vehicle

Increase customer satisfaction by building customer relations

Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations

Monitor the progress of each vehicle throughout the day, and update customers frequently

Increase profitability by maximizing sales & executing retail promotions

Responsible for overseeing the technician working on customers' vehicle including their time management/efficiency, parts ordering, job completion times

Oversee and participate in quality control

Participate in the development and documentation of Standard Operating Procedures as appropriate

REQUIREMENTS:

High School Diploma or equivalent

Accredited training in service advisor skills, customer satisfaction and quality control

Automotive service advisor experience preferred

Ability to concentrate and accomplish tasks despite interruptions

Ability to perform a variety of tasks simultaneously

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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