Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We've reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they're looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune's Best Workplaces in the Bay Area, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.
We are looking for an experienced backend engineer to join the team responsible for the core systems that power Front - the pipeline that connects Front to the external world - which process millions of events delivering emails, SMS, and other messages to and from Front quickly and reliably. As you can imagine, this means a lot of responsibility and a tremendous amount of impact. The systems that you will work on need to be performant, scalable and reliable, all at once.
What will you be doing?Own key services that power Front and lead architectural evolutions to build for reliability and scale.Collaborate with other systems and infrastructure teams to build the next-generation architecture.Collaborate closely with product managers, product designers and other engineers to conceptualize, build, and test new product features.What skills and experience do you need?Product mindset, we're a product company on a mission to "advance how people work."Industry experience working on backend systems at a large-scale Internet service.Fluency in a dynamic language like Javascript, Python, Ruby, or similar. Strong track record of launching and delivering projects of significant complexity and high level of ambiguity.Experience architecting, deploying and operating asynchronous work queues, high-volume storage systems, or high-throughput systems. Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism.Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment. Full professional English proficiency.BonusExperience working on software systems built on Amazon Web Services.Deep knowledge of the email stack and assorted RFCs.Experience with anti-spam infrastructure to prevent bad actors from exploiting an email service.Built deep integrations with an email delivery service like SendGrid, MailGun, Mandrill or SparkPost.Experience with Gmail or Office 365 APIs.Experience with Kafka.What we offerCompetitive salary.Equity (we are post-series D & backed by some of the best VCs in the US).Private health insurance, including plan options at no cost to employees.Focus Fridays - learn more here!Flexibility to work from home 3 days/week (unless posted as a full-remote role).Mental health support with Workplace Options.Family planning support with Maven.$100 per month Lifestyle Stipend to spend on fitness and other activities.Wellness Days - Fronteers get an additional day off on months with no holidays.Winter Break - Our offices are closed from Christmas to New Year's Day!Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
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